Basic Info

Mina Akoush

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Student

Work Experience

HR Phone Screen er at Vodafone

Experience Details

HR Phone Screen er

Human Resources

Entry Level

N/A


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.vom

Aug 2015 to present (1 year 4 months)
Technology contractor at Mobinil

Experience Details

Technology contractor

IT/Software Development

Entry Level

Technology Contractor at Mobinil (24-4-2015 till 24-7-2015)


PURPOSE OF THE JOB
• INTERFACING WITH ALL TECHNOLOGY DEPARTMENT TO SOLVE ALL CUSTOMER COMPLAINTS (INTERNAL/EXTERNAL) IN THE SHORTEST TIME AND FOLLOW UP ON ALL NETWORK PROBLEMS REPORTS (INCIDENT REPORTS). ASSURING THE PREVENTIVE ACTIONS ARE TAKEN TO SOLVE ANY PROBLEM.

• RECEIVING AND DISCUSSING WITH NON-TECHNICAL DEPARTMENTS ALL TYPES OF CUSTOMER COMPLAINTS (ALO, EASY GO, COVERAGE, CALL DROP … ETC).

DUTIES AND RESPONSIBILITIES
• RECEIVE VAS COMPLAINTS FROM THE RESPONSIBLE INTERFACES (SALES AND CUSTOMER CARE INTERFACE).

• RECEIVE CASES ALSO FROM THE FRONT OFFICE THAT NEED A SPECIAL HANDLING ON THE SPOT.

• CHECK THE RECEIVED CASES ON THE AVAILABLE TOOLS (FERMA WEB BASED APPLICATION, BSCS) TO VERIFY THE ACCURACY OF THE COMPLAINTS AND REJECT WRONG CASES OR COMMENT ON THE INCOMPLETE CASES.

• TAKE THE ACTIONS NEEDED TO SOLVE THE PROBLEM ON BSCS AND REPORT THE MAJOR PROBLEMS THAT AFFECTS THE CUSTOMERS TO THE IT & TECHNICAL TEAMS TO FIND A PERMANENT SOLUTION

• FOLLOW UP THE EMAILS WITH THE TECHNOLOGY TEAMS BY ANSWERING THEIR QUESTIONS AND PROVIDE ANY NEEDED INFORMATION.


• AFTER RECEIVING THE FEEDBACK ON THE ABOVE MAILS IN THE AGREED TIMES, START CHECK THE CREDIBILITY OF THOSE REPLIES BY USING THE AVAILABLE TOOLS.

• GATHER THE DATA OF THE CASES TO FORM A WEEKLY STATISTICAL REPORT AND ALSO TO BE AS A RAW DATA READY TO BUILD A DYNAMIC DATABASE.


Company Details

Mobinil (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.mobinil.com

Apr 2015 to Jul 2015 (3 months)
One Stop Car Wash (Project) at Amchamb (student activity)

Experience Details

One Stop Car Wash (Project)

Marketing/PR/Advertising

Student

N/A


Company Details

Amchamb (student activity)

Assuit, Egypt

www.amchamb.com

May 2013 to Jun 2013 (1 month)
Human resources at Amchamb (student activity)

Experience Details

Human resources

Human Resources

Student

N/A


Company Details

Amchamb (student activity)

Assiut, Egypt

Www.amchamb.com

Apr 2012 to May 2012 (1 month)
Computerized Accounting system (course) at Assiut Universty (student activity)

Experience Details

Computerized Accounting system (course)

Accounting/Finance

Student

N/A


Company Details

Assiut Universty (student activity)

Assiut, Egypt

N/A

Jan 2012 to Feb 2012 (1 month)

Achievements


Foundation Certificate in Human Resources from American University in Cairo

Education

Bc in Marketing

Education Details

Bc

Marketing, Accounting, Human Resources

Assiut University, Egypt

Not specified

Principles of Marketing, Princ

N/A

Assiut University
2008 - 2013
Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting, Marketing

Assiut University, Egypt

Not specified

N/A

N/A

Assiut University
2008 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Salam Language School (Assiut)

Egypt

2008

Not specified

N/A

Salam Language School (Assiut)
2008

Certifications

Certificate details

Marketing Professional Certificate

Aug 2013

N/A

N/A

N/A

Amcham

N/A

Certificate details

Career Certificate in Human Resources Management

Dec 2013

N/A

N/A

N/A

AUC

N/A

Training and Courses

MPC at AmChamb
May 2013

Training/Course Details

MPC

May 2013

AmChamb

N/A

This profile is fresh!
Last update 23 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdobe PremiereArabicCareer Certificate In Human Resources ManagementComputerized Accounting System (course)Customer ServicesDetails-orientedEnglishFinanceFootballHR Phone Screen ErHuman ResourcesITInsuranceInteractiveMPCMarketingMarketing Professional CertificateMicrosoft OfficeMobinilOne Stop Car Wash (Project)ReadingSPSSSocialSoftware DevelopmentSound EngineeringSupportiveTable TennisTeam PlayerTechnology ContractorTelecommunicationsVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Marketing

Marketing

: Intermediate

: Extreme - I love it!

:

1-3 years

SPSS

SPSS

: Intermediate

: Medium

:

Less than 1 year

Adobe Premiere

Adobe Premiere

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

Accounting

Accounting

: Advanced

: Medium

:

3-5 years

Human Resources

Human Resources

: Advanced

: Extreme - I love it!

:

Less than 1 year

marketing

marketing

: Intermediate

: Extreme - I love it!

:

1-3 years

Sound engineering

Sound engineering

: Intermediate

: High

:

Less than 1 year

Key Skills

Details-oriented, Social, Interactive, Team Player, Supportive

Online Presence

Mina AkoushMina Akoush@MinaAkoush99www.youtube.com

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