Basic Info

Mohamed Mohamed

8 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

System engineeer at IGNITE

Experience Details

System engineeer

Engineering - Telecom/Technology, Project/Program Management

Experienced (Non-Manager)

Company Ignite is Professional services
Iam system engineer in this company Iam Profissional service for system according to project


Company Details

IGNITE

Egypt

1-10 employees

Computer and Network Security

N/A

Feb 2017 to present (9 months)
Computer Specialist at Dyncorp International

Experience Details

Computer Specialist

IT/Software Development

Experienced (Non-Manager)

 Provide technical point of contact for customers’ incidents.
 Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
 Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.
 Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
 Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.
 Perform and own technical management escalations in line with company procedure and case excellence policy.


Company Details

Dyncorp International (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services

http://www.dyn-intl.com/

Jun 2012 to Dec 2015 (3 years 6 months)
IT Engineer at Circle K

Experience Details

IT Engineer

Installation/Maintenance/Repair, IT/Software Development

Experienced (Non-Manager)

 Develop and implement all IT policies and procedures, including those for architecture, security, disaster, recovery, standards, purchasing, and services
 Develop and implement resolutions to identified problems, and follows standard practices and procedures
 Leads efforts in facilitating problem recreation and failure analysis of systems level issues
 Makes a recommendation to higher level technical support engineers or management for improving processes, standards and strategies
 Manage the deployment, monitoring, maintenance, development, upgrade, and support of all current IT systems, including Websites, operating systems, databases, software applications, and Printers
 Scheduling upgrades and security backups of hardware and software systems.
 Manage financial aspects of the IT Department including purchasing, and budget review
 Analyzing call logs to spot trends and underlying issues in Head Office and branches


Company Details

Circle K (multinational)

Cairo, Egypt

51-100 employees

Retail

https://www.circlek.com/

Feb 2015 to Aug 2015 (6 months)
Computer Specialist at Seavin

Experience Details

Computer Specialist

IT/Software Development

Experienced (Non-Manager)

Incident and Problem handling related job responsibilities:

 Provide technical point of contact for customers’ incidents.
 Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
 Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.
 Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
 Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.
 Perform and own technical management escalations in line with company procedure and case excellence policy.


Day to Day Duties and Responsibilities:

 Adjusting Mail configuration setting in MS outlook for client users.
 Installing & maintaining Domains for company branch remote sites.
 Installing & P configuring H/W & S/W Firewalls
 Planning and installing computer networks in new companies buildings
 Network Administration, Installation ,,configuration and troubleshooting
 Hardware and software troubleshooting for local IT infrastructure
 Identifying and reporting IT service problems
 Issue periodical reports and identifying trends for improvement
 Installing new hardware and software and developing documentation
 IT Asset Management


Company Details

Seavin (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services

N/A

Dec 2005 to Jun 2012 (6 years 6 months)
Technical Support at AVIT

Experience Details

Technical Support

IT/Software Development

Experienced (Non-Manager)

 Adjusting Mail configuration setting in MS outlook for client users.
 Installing & maintaining Domains for company branch remote sites.
 Installing & configuring H/W & S/W Firewalls.
 Planning and installing computer networks in new companies building
 Network Administration, Installation ,,configuration and troubleshooting
 Hardware and software troubleshooting for local IT infrastructure
 Identifying and reporting IT service problems
 Issue periodical reports and identifying trends for improvement
 Installing new hardware and software and developing documentation


Company Details

AVIT (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services

http://www.avit.com.eg/

Nov 2004 to Nov 2005 (1 year)

Achievements


I have managed to provide cost effective IT services that are aligned with the business needs

Education

Bachelor's Degree in Accounting English

Education Details

Bachelor's Degree

Accounting English

Modern Academy For Computer Science & Management Technology, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Modern Academy For Computer Science & Management Technology
2000 - 2004
High School - Thanaweya Amma

High School Details

Thanaweya Amma

tabari roxy

Egypt

2000

Not specified

N/A

tabari roxy
2000

Certifications

A+
Apr 2016

Certificate details

A+

Apr 2016

Pass

N/A

N/A

YAT

N/A

mcse 2003
Jan 2009

Certificate details

mcse 2003

Jan 2009

pass

N/A

N/A

N/A

mcitp
Dec 2010

Certificate details

mcitp

Dec 2010

N/A

N/A

N/A

N/A

ccna
Jun 2013

Certificate details

ccna

Jun 2013

Pass

N/A

N/A

N/A

ITIL Foundation
Jan 2015

Certificate details

ITIL Foundation

Jan 2015

Pass

N/A

N/A

N/A

Training and Courses

Training/Course Details

Vmare 6.5

May 2016

Self Study

N/A

This profile is fresh!
Last update 10 days ago.

Jobseeker photo

Profile Skills and Keywords

A+AVITAccounting EnglishArabicCcnaCircle KComputer And Network SecurityComputer SpecialistDyncorp InternationalEnglishITIT EngineerITIL FoundationInformation Technology ServicesInstallationMaintenanceMcitpMcse 2003Program ManagementProjectRepairRetailSYSTEM ADMINSeavinSoftware DevelopmentSystem AdministrationSystem EngineeerTechnical SupportVmare 6.5

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

System Administration

System Administration

: Intermediate

: High

:

5-7 years

Fields of Expertise

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

More than 7 years

SYSTEM ADMIN

SYSTEM ADMIN

: Intermediate

: High

:

5-7 years

Online Presence

https://www.linkedin.com/in/mohamed-elsayed-itil-ccna-mcse-mcitp-50226334?authType=NAME_SEARCH&authToken=l3eu&locale=en_US&srchid=1200673461468789723224&srchindex=1&srchtotal=1608&trk=vsrp_people_res_name&trkInfo=VSRPsearchId:1

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