Basic Info

Walied El-Torky

12 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Internal Communication Supervisor at Vodafone

Experience Details

Internal Communication Supervisor

Human Resources

Experienced (Non-Manager)

- Managing Communication topics across all company departments
• Specific Audience-based communication (Staff - Management)
• Company Strategy
• Updating & auditing Intranet web portal (HUB)
• Designing & rolling out campaigns
- Arranging & carrying out Events & Engagement Activities – including Idea, Implementation & Follow-up phases.
- Handling internal branding projects.


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

Vodafone.eg

Jun 2015 to present (1 year 6 months)
Technical Support Supervisor at Vodafone

Experience Details

Technical Support Supervisor

Customer Service/Support

Manager

Customer Technical Support Supervisor
- Managing 1st Line Technical Support Team of 15 Representatives
 Following up performance
 Providing feedback & Coaching
 Developing knowledge
 Motivating & Recognizing Achievements

- Products & services in scope:
 Mobile Internet services on smart devices (phones & tablets) running Android, iOS, Windows Phone & BlackBerry OS.
 USB Modems & 3G Routers
 ADSL
 Cloud/Hosting services

- Knowledge Enhancement Committee Founder & Member
 Collecting agents’ knowledge gaps through various channels
 Analyzing information & providing management team with insight reports
 Enhancing knowledge & technical expertise based on findings through direct communication emails, training sessions & supporting teams alignment

- Internal Communication Committee Founder & Member
 Preparing the communication periodic newsletters & ad-hoc/breaking news
 Revising topics & content with owners for granting understanding through simplicity & clarity
 Communication consultant for Management Team

- NPS Committee Member
 NPS SPoC with Customer Experience Team
 Preparing weekly report for area progress & detailed gap analysis
 Enhancing agents scores through specifically-tailored direct training sessions


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

Vodafone.eg

Oct 2011 to Jun 2015 (3 years 8 months)

Education

Bachelor's Degree in Commerce - English Section

Education Details

Bachelor's Degree

Commerce - English Section, Business Administration

Assiut University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Assiut University
1999 - 2003
High School - Thanaweya Amma

High School Details

Thanaweya Amma

orouba language school

Egypt

1999

B / Very Good / 75 - 85%

N/A

orouba language school
1999
This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopAnalysis & ReportingArabicArchitecture & DesignAutomobilesBusiness AdministrationCall CenterCommerce - English SectionCreativeCustomer ExperienceCustomer ServiceCustomer-orientedDetails-orientedElectronicsEnglishHuman ResourcesHuman Resources (HR)Ideas & CreativityInternal CommunicationInternal Communication SupervisorMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordMusicPersistentPresentationPresenterSupportTechnical Support SupervisorTelecommunicationTelecommunicationsTrainingVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Expert

: High

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: High

:

More than 7 years

Telecommunication

Telecommunication

: Expert

: Extreme - I love it!

:

More than 7 years

Call Center

Call Center

: Expert

: Medium

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

More than 7 years

Human Resources (HR)

Human Resources (HR)

: Advanced

: High

:

1-3 years

Training

Training

: Advanced

: Extreme - I love it!

:

5-7 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Customer Experience

Customer Experience

: Expert

: High

:

More than 7 years

Analysis & Reporting

Analysis & Reporting

: Expert

: High

:

5-7 years

Internal Communication

Internal Communication

: Expert

: Extreme - I love it!

:

5-7 years

Presentation

Presentation

: Expert

: Extreme - I love it!

:

5-7 years

Training

Training

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Presenter, Customer-oriented, Creative, Details-oriented, Persistent

Online Presence

https://eg.linkedin.com/in/wtorkyhttps://www.facebook.com/walied.eltorky

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