Basic Info

Walied El-Torky

12 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Internal Communication Supervisor at Vodafone

Experience Details

Internal Communication Supervisor

Human Resources

Experienced (Non-Manager)

- Managing Communication topics across all company departments
• Specific Audience-based communication (Staff - Management)
• Company Strategy
• Updating & auditing Intranet web portal (HUB)
• Designing & rolling out campaigns
- Arranging & carrying out Events & Engagement Activities – including Idea, Implementation & Follow-up phases.
- Handling internal branding projects.


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

Vodafone.eg

Jun 2015 to present (1 year 10 months)
Technical Support Supervisor at Vodafone

Experience Details

Technical Support Supervisor

Customer Service/Support

Manager

Customer Technical Support Supervisor
- Managing 1st Line Technical Support Team of 15 Representatives
 Following up performance
 Providing feedback & Coaching
 Developing knowledge
 Motivating & Recognizing Achievements

- Products & services in scope:
 Mobile Internet services on smart devices (phones & tablets) running Android, iOS, Windows Phone & BlackBerry OS.
 USB Modems & 3G Routers
 ADSL
 Cloud/Hosting services

- Knowledge Enhancement Committee Founder & Member
 Collecting agents’ knowledge gaps through various channels
 Analyzing information & providing management team with insight reports
 Enhancing knowledge & technical expertise based on findings through direct communication emails, training sessions & supporting teams alignment

- Internal Communication Committee Founder & Member
 Preparing the communication periodic newsletters & ad-hoc/breaking news
 Revising topics & content with owners for granting understanding through simplicity & clarity
 Communication consultant for Management Team

- NPS Committee Member
 NPS SPoC with Customer Experience Team
 Preparing weekly report for area progress & detailed gap analysis
 Enhancing agents scores through specifically-tailored direct training sessions


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

Vodafone.eg

Oct 2011 to Jun 2015 (3 years 8 months)

Education

Bachelor's Degree in Commerce - English Section

Education Details

Bachelor's Degree

Commerce - English Section, Business Administration

Assiut University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Assiut University
1999 - 2003
High School - Thanaweya Amma

High School Details

Thanaweya Amma

orouba language school

Egypt

1999

B / Very Good / 75 - 85%

N/A

orouba language school
1999
This profile is outdated!
Last update more than 6 months ago.

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopAnalysis & ReportingArabicArchitecture & DesignAutomobilesBusiness AdministrationCall CenterCommerce - English SectionCreativeCustomer ExperienceCustomer ServiceCustomer-orientedDetails-orientedElectronicsEnglishHuman ResourcesHuman Resources (HR)Ideas & CreativityInternal CommunicationInternal Communication SupervisorMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordMusicPersistentPresentationPresenterSupportTechnical Support SupervisorTelecommunicationTelecommunicationsTrainingVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Expert

: High

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: High

:

More than 7 years

Telecommunication

Telecommunication

: Expert

: Extreme - I love it!

:

More than 7 years

Call Center

Call Center

: Expert

: Medium

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

More than 7 years

Human Resources (HR)

Human Resources (HR)

: Advanced

: High

:

1-3 years

Training

Training

: Advanced

: Extreme - I love it!

:

5-7 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Customer Experience

Customer Experience

: Expert

: High

:

More than 7 years

Analysis & Reporting

Analysis & Reporting

: Expert

: High

:

5-7 years

Internal Communication

Internal Communication

: Expert

: Extreme - I love it!

:

5-7 years

Presentation

Presentation

: Expert

: Extreme - I love it!

:

5-7 years

Training

Training

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Presenter, Customer-oriented, Creative, Details-oriented, Persistent

Online Presence

https://eg.linkedin.com/in/wtorkyhttps://www.facebook.com/walied.eltorky

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