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Wagdy Emad Shenouda

Process Improvement Specialist at Vodafone

Downtown, Cairo, Egypt

Work Experience

  • Process Improvement SpecialistFull Time

    Vodafone

    Nov 2010 - Present -14 yrs, 7 months

    Egypt

    • Job Details:• Ensure proper understanding of different work stream/process in the team as a prerequisite of improvement initiatives • Applying proper numerical data gathering techniques in assessing the efficiency of different processes in the team • Showing a good ability of spotting gaps and weakness points in different work streams/process • Demonstrating good capability of using process improvement different techniques as well as pragmatic and logical approaches to rectify processes weaknesses/gaps and/or improving output/efficiency of the work stream • Showing a tendency of raising pragmatic and efficient initiatives for improving different processes
  • Senior AdvisorFull Time

    Global Enterprise Service Center

    Nov 2007 - Nov 2010 -3 yrs

    Egypt

    • Job Details:• Act as primary point of cont
  • International Accounts AdvisorFull Time

    Vodafone

    Oct 2006 - Nov 2007 -1 yr, 1 month

    Egypt

    • C.S repFull Time

      Vodafone

      Oct 2006 - Nov 2007 -1 yr, 1 month

      Egypt

      • Job Details:Working as an international account advisor (au data support) in Vodafone
    • Education

      • Bachelor's Degree in Tourist Guidance

        Ain Shams University (ASU)

        Jan 1999 - Jan 2003 - 4 yr

      • High School - Thanaweya Amma

        Tawfik Language Achool

        Jan 1999 

      Skills

      • Telecommunication
      • Process Improvement
      • Customer Care
      • Tele Marketing

      Languages

      • English

        Fluent
      • Arabic

        Fluent

      Training & Certifications

      • ITIL

        APMG·2012
      • BlackBerry Technical Support

        Vodafone Egypt·2006
      • Soft Communication skills

        Vodafone Egypt·2005
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