
Wagdy Emad Shenouda
Process Improvement Specialist at Vodafone
Downtown, Cairo, EgyptWork Experience
Process Improvement SpecialistFull Time
Vodafone
Nov 2010 - Present -14 yrs, 7 months
Egypt
- Job Details:• Ensure proper understanding of different work stream/process in the team as a prerequisite of improvement initiatives • Applying proper numerical data gathering techniques in assessing the efficiency of different processes in the team • Showing a good ability of spotting gaps and weakness points in different work streams/process • Demonstrating good capability of using process improvement different techniques as well as pragmatic and logical approaches to rectify processes weaknesses/gaps and/or improving output/efficiency of the work stream • Showing a tendency of raising pragmatic and efficient initiatives for improving different processes
Senior AdvisorFull Time
Global Enterprise Service Center
Nov 2007 - Nov 2010 -3 yrs
Egypt
- Job Details:• Act as primary point of cont
C.S repFull Time
Vodafone
Oct 2006 - Nov 2007 -1 yr, 1 month
Egypt
- Job Details:Working as an international account advisor (au data support) in Vodafone
Education
Bachelor's Degree in Tourist Guidance
Ain Shams University (ASU)Jan 1999 - Jan 2003 - 4 yr
High School - Thanaweya Amma
Tawfik Language AchoolJan 1999
Languages
English
FluentArabic
Fluent
Training & Certifications
ITIL
APMG·2012BlackBerry Technical Support
Vodafone Egypt·2006Soft Communication skills
Vodafone Egypt·2005