Wolf Emam

assistant it manager

• Job Details:Replacing manager tasks during his absence. Managing daily tasks, backups, and OS images. Inventory for all IT equipment like desktop, laptop, UPS, telephone, printer, scanner, etc. Troubleshooting connectivity on network and servers, and maintaining daily user problems (domain logon, business email with MS Outlook, and rights on work operational software). Testing and evaluating new software and technologies. Installing right configurations for fax & printers (Xerox & HP). History reading, printing, and forwarding reports of electronic safe boxes and electronic door locks of guest rooms. Solve PBX problems in the hotel main (central room) through hyperterminal. Observing micros system in all hotel outlets, solving micros operations such as printing problems, reports, and (adding users, giving rights, editing outlet menu and prices). Follow up the purchasing process of the department’s items with suppliers. Receive offers and proposals from vendors then forward them to IT manager. Administration Kaspersky security center with configuration (task schedule – policies – network discovery – configuration – quarantine - risk management). Experienced in Fortigate firewall configuration and management.

regional it supervisor

• Job Details:Network administration & development such as installing, maintaining and supporting computer communication networks for LAN & WLAN (routers - switches - access points - IP camera - TCP/IP - cabling). Supervision on security camera project installation. Supervision on wireless network project installation. Provide desktop support to all employees including hardware/software/OS problem. Respond to requests for technical assistance in person, via phone, electronically. Work with other service desk analysts and PC techs to understand workstation support needs. Resolve calls that have been escalated to local techs in the helpdesk ticketing system. Assume primary responsibility for client's PC support. Provide hands-on and remote-controlled PC support services. Provide expertise on support services when requested by peers and clients. Server administration in our hotel: open-source programs for sys / suite 8 (Fidelio) server + Opera system + Sedna cloud firewall Fortigate + IAC payroll system (SST) Microsoft Exchange server Shylock system call record + Yeastar S100 * Sun systems (Sun & Vision) installation - troubleshooting. MS Office 2007-2010-2013-2016-2021. MS Outlook (configuration - troubleshooting). Computer PC maintenance (hardware; software or OS problem).