Basic Info

Waleed Aba's

14 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Projects Account Management at Vodafone

Experience Details

Senior Projects Account Management

Project/Program Management

Experienced (Non-Manager)

Responsible for the overall direction, coordination, implementation, execution, control and completion of specific functional and cross-functional projects ensuring consistency with company strategy, commitments and goals.


Company Details

Vodafone (multinational)

6th of October, Egypt

More than 1000 employees

Telecommunications

N/A

Nov 2011 to present (5 years 1 month)
Business Solutions Support, I-Care Web Team at Vodafone

Experience Details

Business Solutions Support, I-Care Web Team

Customer Service/Support, Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Content creation and management - New comers training sessions - Self help tools development for internal & external customers


Company Details

Vodafone (multinational)

6th of October, Egypt

More than 1000 employees

Telecommunications

N/A

Dec 2009 to Oct 2011 (1 year 10 months)
Senior Technical Support Specialist at Vodafone

Experience Details

Senior Technical Support Specialist

Customer Service/Support

Experienced (Non-Manager)

• Handling all technical issues through Service Requests, as a second line support for technical services
• Providing help to customers at Walking Area on an end to end basis, including troubleshooting and fixing, plus ensuring that customer feedback is satisfactory.
• Handling technical services inquiries from call center through the Inquiry Queue
• Acting as a first line support for customers’ technical inquiries regarding data based products, and connectivity technology
• Providing other departments with technical information and educating them by usual training and sessions
• Handling off board tasks, like UAT’s, new applications tests, new products tests, live sessions with vendors outside of Egypt.
• Preparing a complete report about any of the above off board tasks, training materials, and support modules.
• Technical Support for Vodafone Egypt Web Hosting


Company Details

Vodafone (multinational)

6th of October, Egypt

More than 1000 employees

Telecommunications

N/A

May 2007 to Dec 2009 (2 years 7 months)
Customer Operation (Customer Service Representative) at Vodafone

Experience Details

Customer Operation (Customer Service Representative)

Customer Service/Support

Entry Level

• Handling calls and complaints on all Skills.
• Providing customers with right recommendations and actions, and following up all customers' related issues when needed.
• Supporting other departments like Collection, Activation, CCC Activation, Task Force, Vas, I-Care


Company Details

Vodafone (multinational)

6th of October, Egypt

More than 1000 employees

Telecommunications

N/A

Dec 2005 to Apr 2007 (1 year 4 months)

Achievements


• Managed the below Major projects until their full launch:
- Network Analyzer “ADSL”
- SPOC Empowerment “WEB”
- Web2SMS “WEB”
- Ana Vodafone “Mobile APP”
- Credit Card Verification “WEB”
- VF WAP “Mobile”
- My Vodafone Revamp “WEB”
- SPOC Payment “WEB”
- Pop-Up Targeting “WEB, WAP”



Education

B.Sc. Accounting in Commerce

Education Details

B.Sc. Accounting

Commerce

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
1997 - 2000

Certifications

TOEFL
Apr 2003

Certificate details

TOEFL

Apr 2003

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

IIS7 Web Server 2008

Oct 2010

New Horizon

N/A

Training/Course Details

Windows Vista (5117)

Jun 2009

New Horizon

N/A

TOT at Vodafone
Aug 2011

Training/Course Details

TOT

Aug 2011

Vodafone

N/A

Training/Course Details

PMP Exam Preparation

Feb 2012

Vodafone

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

Acrobat X ProAdaptiveAdobe CaptivateAdobe IllustratorAdobe PhotoshopArabicBusiness Solutions Support, I-Care Web TeamCRM, Data MiningCamtasiaCommerceCreativeCustomer Operation (Customer Service Representative)Customer ServiceDigital MarketingDrupalEnglishFlexibleIIS7 Web Server 2008InnovativeLeaderMS ProjectMicrosoft ExcelMicrosoft PowerPointMicrosoft VisioMicrosoft WordOnline BusinessPMP Exam PreparationPersistentProgram ManagementProjectProject ManagementReadingSEOSelf LearningSenior Projects Account ManagementSenior Technical Support SpecialistSocial MediaSupportTOEFLTOTTeachingTelecommunicationsVodafoneWindows Vista (5117)WordPress

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

SEO

SEO

: Expert

: Extreme - I love it!

:

More than 7 years

WordPress

WordPress

: Expert

: Extreme - I love it!

:

5-7 years

Drupal

Drupal

: Expert

: Extreme - I love it!

:

3-5 years

Social Media

Social Media

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

MS Project

MS Project

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Visio

Microsoft Visio

: Expert

: Extreme - I love it!

:

3-5 years

Camtasia

Camtasia

: Expert

: Extreme - I love it!

:

5-7 years

Acrobat X Pro

Acrobat X Pro

: Expert

: Extreme - I love it!

:

3-5 years

Adobe captivate

Adobe captivate

: Expert

: Extreme - I love it!

:

3-5 years

Adobe Photoshop

Adobe Photoshop

: Beginner

: Extreme - I love it!

:

Less than 1 year

Adobe Illustrator

Adobe Illustrator

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Project Management

Project Management

: Expert

: High

:

3-5 years

Digital Marketing

Digital Marketing

: Expert

: Extreme - I love it!

:

More than 7 years

CRM, Data Mining

CRM, Data Mining

: Advanced

: High

:

3-5 years

Key Skills

Leader, Creative, Flexible / Adaptive, Innovative, Persistent

Online Presence

https://www.linkedin.com/profile/preview?locale=en_US&trk=prof-0-sb-preview-primary-buttonhttps://www.facebook.com/waleed.mossad.7Ibtedyonline.comIbtedyonline.com

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