Waleed Mossad Aba's

Its not over until I win!

Hadayek Alahram, Giza, Egypt

Omam Hospital

Nov 2017 - Present -7 yrs, 7 months

Egypt , Cairo

Vodafone

Nov 2011 - Sep 2017 -5 yrs, 10 months

Egypt , Giza

Job Details:Responsible for the overall direction, coordination, implementation, execution, control and completion of specific functional and cross-functional projects ensuring consistency with company strategy, commitments and goals.

Vodafone

Dec 2009 - Oct 2011 -1 yr, 10 months

Egypt , Giza

Job Details:Content creation and management - New comers training sessions - Self help tools development for internal & external customers

Vodafone

May 2007 - Dec 2009 -2 yrs, 7 months

Egypt , Giza

Job Details:• Handling all technical issues through Service Requests, as a second line support for technical services • Providing help to customers at Walking Area on an end to end basis, including troubleshooting and fixing, plus ensuring that customer feedback is satisfactory. • Handling technical services inquiries from call center through the Inquiry Queue • Acting as a first line support for customers’ technical inquiries regarding data based products, and connectivity technology • Providing other departments with technical information and educating them by usual training and sessions • Handling off board tasks, like UAT’s, new applications tests, new products tests, live sessions with vendors outside of Egypt. • Preparing a complete report about any of the above off board tasks, training materials, and support modules. • Technical Support for Vodafone Egypt Web Hosting