Basic Info

Abdelaziz Suliman

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer service and receptionist at Premium card

Experience Details

Customer service and receptionist

Customer Service/Support

Experienced (Non-Manager)

• Front office
• Handle customer inquiries face to face and by phone
• Answer calls and respond to emails
• Manage and resolve customer complaints
• Follow up customer calls where necessary
• Produce call reports


Company Details

Premium card

Cairo, Egypt

501-1000 employees

Banking

http://www.premiumcard.net

Sep 2015 to present (1 year 10 months)
Agent at Raya contact center ()

Experience Details

Agent

Customer Service/Support

Experienced (Non-Manager)

• Answer calls and respond to emails
• Handle customer inquiries by phone
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures


Company Details

Raya contact center () (multinational)

Maadi, Cairo, Egypt

501-1000 employees

Information Technology Services, Automotive, Banking

http://www.rayacc.com/

May 2015 to Aug 2015 (3 months)
Backup Supervisor at Teleperformance

Experience Details

Backup Supervisor

Customer Service/Support

Experienced (Non-Manager)

• Analyze team Daily performance
• Schedule team Time Sheet
• Process orders, forms and applications
• Enter new customer information into system
• Handle customer inquiries by phone
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Update existing customer information
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs
• Produce call reports


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

http://eg.www.teleperformance.com/en-us/egypt

Oct 2013 to May 2015 (1 year 7 months)

Education

Bachelor's Degree in accounting

Education Details

Bachelor's Degree

accounting

Alazhar university, Egypt

C / Good / 65 - 75%

N/A

N/A

Alazhar university
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Othman maher

Egypt

2008

B / Very Good / 75 - 85%

N/A

Othman maher
2008

Training and Courses

Training/Course Details

icdl

Mar 2013

Russian Culture Center

Microsoft Office pack

Training/Course Details

English language courses

Feb 2014

American university

N/A

This profile is outdated!
Last update more than 6 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveAgentArabicAutomotiveBackup SupervisorBankingBicycleConsumer ServicesCreativeCustomer ServiceCustomer Service And ReceptionistDrawingEnglishEnglish Language CoursesFlexibleHard WorkerIcdlInformation Technology ServicesMicrosoft OfficeMusicProblem SolverRaya Contact Center ()SupportSupportiveSwimmingTechnicalTeleperformanceTraveling

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Fields of Expertise

customer service

customer service

: Intermediate

: High

:

1-3 years

technical

technical

: Beginner

: Medium

:

Less than 1 year

Key Skills

Hard worker, Creative, Problem Solver, Flexible / Adaptive, Supportive

Online Presence

https://www.facebook.com/wizza.90https://twitter.com/wizza_90

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