Basic Info

Abdelaziz Suliman

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer service and receptionist at Premium card

Experience Details

Customer service and receptionist

Customer Service/Support

Experienced (Non-Manager)

• Front office
• Handle customer inquiries face to face and by phone
• Answer calls and respond to emails
• Manage and resolve customer complaints
• Follow up customer calls where necessary
• Produce call reports


Company Details

Premium card

Cairo, Egypt

501-1000 employees

Banking

http://www.premiumcard.net

Sep 2015 to present (1 year 3 months)
Agent at Raya contact center ()

Experience Details

Agent

Customer Service/Support

Experienced (Non-Manager)

• Answer calls and respond to emails
• Handle customer inquiries by phone
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures


Company Details

Raya contact center () (multinational)

Maadi, Cairo, Egypt

501-1000 employees

Information Technology Services, Automotive, Banking

http://www.rayacc.com/

May 2015 to Aug 2015 (3 months)
Backup Supervisor at Teleperformance

Experience Details

Backup Supervisor

Customer Service/Support

Experienced (Non-Manager)

• Analyze team Daily performance
• Schedule team Time Sheet
• Process orders, forms and applications
• Enter new customer information into system
• Handle customer inquiries by phone
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Update existing customer information
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs
• Produce call reports


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

http://eg.www.teleperformance.com/en-us/egypt

Oct 2013 to May 2015 (1 year 7 months)

Education

Bachelor's Degree in accounting

Education Details

Bachelor's Degree

accounting

Alazhar university, Egypt

C / Good / 65 - 75%

N/A

N/A

Alazhar university
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Othman maher

Egypt

2008

B / Very Good / 75 - 85%

N/A

Othman maher
2008

Training and Courses

Training/Course Details

icdl

Mar 2013

Russian Culture Center

Microsoft Office pack

Training/Course Details

English language courses

Feb 2014

American university

N/A

This profile is fresh!
Last update 10 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveAgentArabicAutomotiveBackup SupervisorBankingBicycleConsumer ServicesCreativeCustomer ServiceCustomer Service And ReceptionistDrawingEnglishEnglish Language CoursesFlexibleHard WorkerIcdlInformation Technology ServicesMicrosoft OfficeMusicProblem SolverRaya Contact Center ()SupportSupportiveSwimmingTechnicalTeleperformanceTraveling

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Fields of Expertise

customer service

customer service

: Intermediate

: High

:

1-3 years

technical

technical

: Beginner

: Medium

:

Less than 1 year

Key Skills

Hard worker, Creative, Problem Solver, Flexible / Adaptive, Supportive

Online Presence

https://www.facebook.com/wizza.90https://twitter.com/wizza_90

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