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Wissam Waheed

Senior Customer Relationship Management at NOOR Data Network

Cairo, Egypt

Work Experience

  • Quality Assurance HeadFull Time

    Capgemini

    Jul 2022 - Present -2 yrs, 11 months

    Egypt , Cairo

    • Senior Customer Relationship ManagementFull Time

      NOOR Data Network

      Apr 2018 - Present -7 yrs, 2 months

      Egypt , Cairo

      • English InstructorFull Time

        MODLI

        Oct 2017 - Sep 2018 -11 months

        • Job Details:• Organizing and delivering classroom lectures to students. • Evaluating a students' class work and assignments. • Preparing classroom and coursework materials, homework assignments, and handouts. • Recording and maintain accurate student attendance records and grades.

      • CMS OfficerFull Time

        Qanawat

        Mar 2017 - Dec 2017 -9 months

        Egypt , Cairo

        • Job Details:CMS Officer; -Dealing with Youtube platform as a content management system officer. -Implementing copyrights for client’s content. -Applying policies and ownership on copyrights. -Regular follow up with the clients policies and regulations.

        • Education

        • BS in Languages and literature

          Ain Shams University (ASU)

          Jan 2010 - Jan 2014 - 4 yr

        • High School - Thanaweya Amma

          El Sayda Khadija Experimental School

          Jan 2009 

        Achievements

        I participated in many student activities. I was a member at English Club at LSC " Language Speaker Community". It is a small community of languages in Cairo University which offers about 12 language for students. I participated also at "3br". It is a student activity at Faculty of Engineering at Ain Shams University. I was HR member and I experienced a lot of things by working with a very helpful team.

        Skills

        • Technical Analysis
        • Microsoft Excel
        • Microsoft Word
        • Microsoft Powerpoint
        • Market Research
        • Media Analysis

        Languages

        • Arabic

          Fluent

        • English

          Fluent

        • German

          Intermediate

        Training & Certifications

        • Delivering Bad News to a Customer

          LinkedIn Learning·2020

        • Delivering Bad News to a Customer

          LinkedIn Learning·2020

        • Critical Thinking

          LinkedIn Learning·2020

        • Customer Success Management Fundamentals

          LinkedIn Learning·2020

        • Facebook Certificate in Protect Content with Rights Manager.

          Facebook·2017

        • YouTube Certificate in Digital Rights

          YouTube·2017

        • TEFL Course at MODLI of Teaching English as a Foreign Language

          Ministry of Defense Language Institute (MODLI)·2017

        • English Course

          AUC·2014

        • Translation

          Egyptian General Petroleum Corporation (EGPC) ·2013
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