Basic Info

Ahmed ElWishy

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Regional IT Support Engineer at VFS Tasheel International

Experience Details

Senior Regional IT Support Engineer

IT/Software Development

Experienced (Non-Manager)

1) Installation and configuration of standard desktop PC, Laptops, Tablets & Mobile devices as per VFSTasheel & VASCO standards
2) Setup and configure printers, Scanner, and other Peripherals
3) Install and configure software's used by VFS-Tasheel & VASCO
4) Configure basic windows, AD Login for users and emails in MS Outlook
5) Coordinate with Central Team for Installations of Network Devices (Switch/Firewall)
6) Maintain Inventory of all hardware and software resources
7) Maintain excellent communication with all end users and other members of the technology department
8) Coordinate with IT vendors for procurement
9) Prepare CAPEX & PO
10) Coordinate with application PM for application login ID's/URLs
11) Coordinate with central IS team for security policy implementation
12) To ensure all activities related to roll-out for a VSC are completed as per checklist & sign-off is completed
13) Coordinate with ISP's
14) IT Support for the sites under the region


Company Details

VFS Tasheel International

Cairo, Egypt

501-1000 employees

Other - Not Classified

http://www.vfstasheel.com

Jul 2017 to present (3 months)
Regional IT Engineer at VFS Tasheel International

Experience Details

Regional IT Engineer

IT/Software Development

Experienced (Non-Manager)

Supervising and Supporting all the PC’s and Network Peripherals
in my VSC’s as I’m responsible for two VAC’s ( Sheraton and Sohag ) across Egypt and Three VSC's ( Bern,Geneva & The Hague ) across Europe
Activites:
1) Identifies, diagnoses, and resolves Level One problems for users, personal computer software and hardware, District network, the Internet and new computer technology.
2) Provides one-on-one end-user problem resolution over the phone.
3) Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.
4) Diagnoses and resolves end-user network or local printer problems, PC hardware problems and servers, e-mail, Internet, dial-in and LAN access problems.
5) Coordinates timely repair of PC’s and the company’s network equipment.
6) Helps install local area network cabling systems and equipment such as network interface cards, routers and switches.


Company Details

VFS Tasheel International (multinational)

Cairo, Egypt

501-1000 employees

Outsourcing/Offshoring

https://www.vfstasheel.com/landing.html#/index

Jun 2015 to Jun 2017 (2 years)
IT Specialist at NileLogistics

Experience Details

IT Specialist

IT/Software Development

Experienced (Non-Manager)

Responsibilities: Supervising and Supporting all the PC’s, Network Peripherals and Server in the company
Activities:
 Installed Windows Server 2008 on the server giving the employees permissions to access specific data or websites.
 Installed and Configured a Finger Print System for the presence and absence of the employees.
 Installed Network Printers and Scanners on the Network.  Installed Mirroring System on the Server.
 Configured Outlook E-mails for the employees


Company Details

NileLogistics

Cairo, Egypt

11-50 employees

Logistics and Supply Chain

N/A

Jan 2014 to May 2015 (1 year 4 months)
Agent Advisor at Raya

Experience Details

Agent Advisor

Customer Service/Support

Entry Level

Responsibilities: As a customer service advisor, I interact with customers to provide answers to inquires involving a company’s product or services .
Activities:
 Assisted Customers in choosing services appropriately.
 Responded to all incoming calls.
 Maintained customer service standards.
 Adviced customers on services items and the best suitable rate plan for the customer.


Company Details

Raya

Cairo, Egypt

More then 1000 employees

Consumer Services

http://www.rayacorp.com/

Jun 2013 to Nov 2013 (5 months)
IT Support Engineer at HelpDeskEgypt

Experience Details

IT Support Engineer

IT/Software Development

Entry Level

Support customers with their IT problems and issues (PC hardware, Windows, network peripherals, VOIP, VPN).
 Visiting the customers to solve their problems whenever needed.
Activities:
 I participated in the installation of the infrastructure of the new site of our company (HelpDeskEgypt).
 Participated a good deal in installation of VOIP for the BOYDEN Company.
 I did the VPN connection for New York Times company between their branch in Egypt and New York branch using FortiNet Router.
 I did the installation of network printers, Windows and outlook and configured E-mail for all employees for EGYTL Company.


Company Details

HelpDeskEgypt

Cairo, Egypt

11-50 employees

Information Technology Services

http://www.helpdeskegypt.com/

Aug 2012 to Mar 2013 (7 months)

Education

Bachelor of Engineering in Computer Engineering

Education Details

Bachelor of Engineering

Computer Engineering

Modern Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

English school

Egypt

2007

B / Very Good / 75 - 85%

N/A

English school
2007

Certifications

ICDL
Jun 2008

Certificate details

ICDL

Jun 2008

N/A

N/A

N/A

MOD

N/A

J2SE
Jun 2009

Certificate details

J2SE

Jun 2009

N/A

N/A

N/A

Panasonic

N/A

IT Essential 2
Jul 2010

Certificate details

IT Essential 2

Jul 2010

N/A

N/A

N/A

IT GATE

N/A

Certificate details

Micro Controller 2

Jun 2011

N/A

N/A

N/A

Panasonic

N/A

CCNA
May 2014

Certificate details

CCNA

May 2014

N/A

N/A

N/A

CISCO Academy

N/A

CCNP Switching
Jun 2015

Certificate details

CCNP Switching

Jun 2015

N/A

N/A

N/A

Cisco

N/A

CCDP Switching
Jun 2015

Certificate details

CCDP Switching

Jun 2015

N/A

N/A

N/A

Cisco

N/A

Training and Courses

Training/Course Details

ICDL

Jul 2008

Military high institute of information and technology

N/A

Training/Course Details

Java J2SE

Jul 2009

Panasonic

N/A

Training/Course Details

IT Essential 2

Aug 2010

IT Gate

N/A

Training/Course Details

Micro controller 2

Aug 2011

Panasonic

N/A

Training/Course Details

CCNA

May 2014

Cisco Academy

N/A

Training/Course Details

CCNP Switching

Mar 2015

Cisco Academy

N/A

Training/Course Details

CCDP Switching

Mar 2015

Cisco Academy

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

Account AdvisorAgent AdvisorArabicCCDP SwitchingCCNACCNP SwitchingComputer EngineeringConsumer ServicesCustomer ServiceDatabaseDatabase DesignDetails-orientedDoing SportsDrawingEnglishFishingFrenchICDLITIT Essential 2IT SpecialistIT SupervisorIT Support EngineerInformation Technology ServicesInnovativeInternetJ2SEJava J2SELinuxLogistics And Supply ChainMicro Controller 2Microsoft OfficeMicrosoft WindowsNetwork AdministrationNetwork EngineerNetworkingOffshoringOther - Not ClassifiedOutsourcingPlannerPlaying Video GamesProblem SolverRegional IT EngineerSeeking New AdventuresSenior Regional IT Support EngineerSoftware DevelopmentSupportTeam PlayerTravelingVFS Tasheel InternationalVOIPVPNWindows Server 2008

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Linux

Linux

: Advanced

: Extreme - I love it!

:

3-5 years

Network Administration

Network Administration

: Advanced

: Medium

:

1-3 years

Windows Server 2008

Windows Server 2008

: Advanced

: Extreme - I love it!

:

1-3 years

Networking

Networking

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Database

Database

: Intermediate

: Medium

:

1-3 years

Database Design

Database Design

: Intermediate

: Little

:

Less than 1 year

VOIP

VOIP

: Intermediate

: Extreme - I love it!

:

Less than 1 year

VPN

VPN

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

IT supervisor

IT supervisor

: Expert

: Extreme - I love it!

:

1-3 years

Network Engineer

Network Engineer

: Advanced

: Extreme - I love it!

:

1-3 years

Account Advisor

Account Advisor

: Advanced

: Little

:

Less than 1 year

Key Skills

Planner, Problem Solver, Details-oriented, Innovative, Team Player

Online Presence

https://www.linkedin.com/profile/public-profile-settings?trk=prof-edit-edit-public_profilehttps://twitter.com/Wiiishy

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