wisdom taisekwa Sanyika

IT SUPPORT/ADMINISTRATORFull Time

• Job Details:• I helped to migrate all the company’s services from Windows Server 2003 to Windows Server 2008. • Collaborate with development teams to discuss, analyze, or resolve usability issues. • Identify or address interoperability requirements. • Track, compile, and analyze web site usage data using Google analytics • Document application and web site changes or change procedures. • Develop or document style guidelines for web site content. • Develop or implement procedures for ongoing web site revision. • Set up or maintain monitoring tools on web servers or web sites. • Test backup or recovery plans regularly and resolve any problems. • Recommend web site improvements, and develop budgets to support recommendations. • Implement updates, upgrades, and patches in a timely manner to limit loss of service. • Identify, standardize, and communicate levels of access and security. • Inform web site users of problems, problem resolutions or application changes and updates. • Provide training or technical assistance in web site implementation or use. • Perform user testing or usage analyses to determine web sites' effectiveness or usability • Evaluate or recommend server hardware or software. • Develop testing routines and procedures. • Identify or document backup or recovery plans. • Gather, analyze, or document user feedback to locate or resolve sources of problems. • Develop web site performance metrics. • Back up or modify applications and related data to provide for disaster recovery. • Determine sources of web page or server problems, and take action to correct such problems. • Review or update web page content or links in a timely manner, using appropriate tools. • Implement web site security measures, such as firewalls or message encryption. • Monitor systems for intrusions or denial of service attacks, and report security breaches to appropriate personnel. • Administer internet/intranet infrastructure, including components such as web, file transfer protocol (FTP), news and mail servers. • Monitor web developments through continuing education, reading, or participation in professional conferences, workshops, or groups. • Collaborate with web developers to create and operate internal and external web sites, or to manage projects, such as e-marketing campaigns. • Install or configure web server software or hardware to ensure that directory structure is well-defined, logical, secure, and that files are named properly. • Test issues such as system integration, performance, and system security on a regular schedule or after any major program modifications. • Develop and implement marketing plans for home pages, including print advertising or advertisement rotation. • Check and analyze operating system or application logfiles regularly to verify proper system performance

Assistant Systems Manager Full Time

• Job Details:• Managed electronic data processing activities including storage, integration, security, and retrieval. • Analyzed information, identifies current and potential problems and proposes solutions. • Inspected and ensured the maintenance of the equipment or the environment. • Ensured that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis. • Managed company activities to ensure the property infrastructure and applications systems are functional at all times. • Ensured solutions are consistent with the client's needs and brand specific environment. • Maintained inventories and managed IT hardware/software. • Generated systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status. Managing Projects and Policies Maintaining Information Systems and Technology Goals Demonstrating and Applying Information Resources Knowledge • Provided information to supervisors and co-workers by telephone, in written form, e-mail, or in person. • Informed and/or updated the executives, the peers and the subordinates on relevant information in a timely manner. • Analyzed information and evaluated results to choose the best solution and solve problems. • Managed vendors for proper IT requirements functioning as escalation point for problem resolution. • Created and designed specifications as requested by the CIO • Liaised with managers to document business processes effectively • Ensured that various appropriate infrastructure elements, including documents, periodicals, manuals, policy documents, etc are kept up to date and are available. • Created and develop functional requirements of systems to improve quality, performances, external interfaces, and constraints. • Carried out analysis of requirements by checking for derived requirements that are logical to customers’ requests. • Outlined requirement specifications with the use of standard templates for both used cases and detailed software. • Managed requirements and ensure they are stored in automated systems. Record, manipulate, and make reports on requirements stored in the rational tool suite. • Supervised requirements traceability information and record requirements status in the course of the project. • Monitored changes to baseline requirements with the use of effective application of change control processes and tools. • Development of Test Plans and Test Scripts, and also perform test execution as required • Head GSM PAT tests and meetings (TN Namibia) • Compiling GSM PAT Tests (Converged Billing System) • Maintaining daily reports of the proceedings of the PAT tests (TN Namibia) • Responsible for PAT sign offs from the chiefs (TN Namibia) • Implementation of the billing system(CDMA/GSM/FIXED LINE Namibia) • Formulation of CRM PATs (GSM Namibia) • Formulation of business processes (BPM) and policies • AS IS Analysis of current business processes (NBC Namibia) • Infrastructure technology roadmaps (NBC Namibia) • Integration of a broadcasting billing system (radio and TV, NBC Namibia) • Website Administration (Netone): • Wholesale strategy ( Call Centre TelOne) • Information Systems AS IS (NBSZ) • ICT strategy (NBSZ) • WiFi installations (SwaziPOST, Swaziland)