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OLA mohamed FOUAD

initative

Heliopolis, Cairo, Egypt

Work Experience

  • Buisness Development officerFull Time

    CRS

    Dec 2013 - Jun 2014 -6 months

    Egypt , Cairo

    • Job Details:• Develop, review, and update data collection and other research tools. • Train, supervise and coach the Case Workers team. • Plan and organize field works including; identification and selection of refugee groups, site visits, and data collection activities. • Supervise the data management including; data entry, clearance, aggregation, analysis and reporting. • Conduct field interviews, as needed, to ensure the validity and credibility of tools and techniques used for data collection. • Handle and follow up the critical and special refugee cases. • Manage the security and safety investigation processes to assure good working and training environment of refugees. • Liaison with UNHCR protection office and organize cooperation with other UNHCR partners and local and international NGOs.
  • call center support specialistFull Time

    mobinil

    Mar 2008 - Oct 2012 -4 yrs, 7 months

    Egypt , Cairo

    • Job Details:Receiving internal calls for escalation and guidance  Handling angry customers  Supporting 110 agents to deliver the correct and the right info to the customer  Explaining the new products and services to the 110 agents  Updating the intranet  Monitoring the performance  Supporting 110 agents to handle Siebel system  In charge of the shift and task management  Training the new inductions and identifying the job KPIs  Introducing the new inductions to the company’s culture and mission
  • Education

    • MBA in human resource

      cardiff metroplean university

      Jan 2012 - Jan 2013 - 1 Year

    • Bachelor's Degree in MAJOR ENGLISH

      Ain Shams University (ASU)

      Jan 2002 - Jan 2005 - 3 yr

    • High School - Thanaweya Amma

      Saint Mary School

      Jan 2005 

    Skills

    • Microsoft Office
    • human resource

    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • French

      Intermediate

    Training & Certifications

    • TOEFL AND GMAT

      2012
    • PROFESSIONAL CERTIFIABLE IN WRITTEN TRANSLATION,

      AUC·2008
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