
OLA mohamed FOUAD
initative
Heliopolis, Cairo, EgyptWork Experience
Buisness Development officerFull Time
CRS
Dec 2013 - Jun 2014 -6 months
Egypt , Cairo
- Job Details:• Develop, review, and update data collection and other research tools. • Train, supervise and coach the Case Workers team. • Plan and organize field works including; identification and selection of refugee groups, site visits, and data collection activities. • Supervise the data management including; data entry, clearance, aggregation, analysis and reporting. • Conduct field interviews, as needed, to ensure the validity and credibility of tools and techniques used for data collection. • Handle and follow up the critical and special refugee cases. • Manage the security and safety investigation processes to assure good working and training environment of refugees. • Liaison with UNHCR protection office and organize cooperation with other UNHCR partners and local and international NGOs.
call center support specialistFull Time
mobinil
Mar 2008 - Oct 2012 -4 yrs, 7 months
Egypt , Cairo
- Job Details:Receiving internal calls for escalation and guidance Handling angry customers Supporting 110 agents to deliver the correct and the right info to the customer Explaining the new products and services to the 110 agents Updating the intranet Monitoring the performance Supporting 110 agents to handle Siebel system In charge of the shift and task management Training the new inductions and identifying the job KPIs Introducing the new inductions to the company’s culture and mission
Education
MBA in human resource
cardiff metroplean universityJan 2012 - Jan 2013 - 1 Year
Bachelor's Degree in MAJOR ENGLISH
Ain Shams University (ASU)Jan 2002 - Jan 2005 - 3 yr
High School - Thanaweya Amma
Saint Mary SchoolJan 2005
Languages
Arabic
FluentEnglish
FluentFrench
Intermediate
Training & Certifications
TOEFL AND GMAT
2012PROFESSIONAL CERTIFIABLE IN WRITTEN TRANSLATION,
AUC·2008