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wessam ezzat khairat

Account Manager at Mill World

Siouf, Alexandria, Egypt

Work Experience

  • Sales SupervisorFull Time

    Al-mansour

    Oct 2019 - Present -5 yrs, 9 months

    Egypt , Alexandria

    • Account ManagerFull Time

      Mill World

      Jul 2017 - Present -8 yrs

      Egypt , Alexandria

      • customer service team leaderFull Time

        Vodafone Egypt

        Jan 2015 - Apr 2017 -2 yrs, 3 months

        Egypt , Cairo

        • Customer service representativeFull Time

          Vodafone

          Jun 2012 - Dec 2014 -2 yrs, 6 months

            • Education

            • Bachelor's Degree in Accounting

              Alexandria University (ALEXU)

              Jan 2005 - Jan 2011 - 6 yr

            • High School - Thanaweya Amma

              victory college

              Jan 2004 

            Achievements

            Recognized at vodafone as top achiever of my team in sales. Shared in launching and organizing Vodafone cash service marketing campaign. I gave training session to the collection team in Vodafone on how to increase the NPS . Leading the new hired teams and the support teams in Vodafone. Ranked one of the top 5 in my area in Vodafone. Shared in enhancing the quality of the calls in a task to analyze the complaints reasons.

            Skills

            • Microsoft Office
            • Customer Service
            • Telecommunication
            • Oracle
            • Call center applications like CC pulse, total view etc.
            • Supply Chain
            • Sales

            Languages

            • Arabic

              Fluent

            • English

              Fluent

            Training & Certifications

            • Verbal judu

              Vodafone egypt·2016

            • CMA part l

              IMA·2010
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