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Wessam Zidan

Sales Account Manager at Gulf Flowers Distributions

Ajman, United Arab Emirates

Work Experience

  • Business Development SpecialistFull Time

    Universal Certification and Services

    Oct 2024 - Present -8 months

    United Arab Emirates , Ajman

    • Job Details:Empowering UAE businesses to achieve operational excellence and enhanced market credibility through ISO certification and strategic business development. My focus is on helping clients not only meet standards but also leverage them for tangible growth and competitive advantage.
  • Sales Account ManagerFull Time

    Gulf Flowers Distributions

    Jan 2023 - Present -2 yrs, 5 months

    United Arab Emirates , Dubai

    • Senior Customer Support SpecialistFull Time

      Etisalat UAE

      Mar 2019 - Jan 2023 -3 yrs, 10 months

      • Customer Support SpecialistFull Time

        Raya Contact Center

        Aug 2015 - Mar 2019 -3 yrs, 7 months

        Egypt , Cairo

        • Education

          • Bachelor's Degree in Arts

            Cairo University (CU)

            Jan 2008 

          Achievements

          Experienced Sales Executive and Customer Service Specialist with over 10 years of success in driving revenue and building client relationships across diverse industries. Achievements include: - Secured SAR 270,000 monthly contract with a major wholesaler at Perfumes of Arabia, boosting market presence in KSA by 15%. - Consistently exceeded sales targets at Gulf Flowers, increasing brand awareness and securing profitable partnerships. - Improves customer satisfaction scores at Etisalat through effective problem-solving and service strategies. - Currently expanding my skills in digital marketing and web development through ongoing courses on Coursera and Udemy.

          Skills

          • Digital Marketing
          • Outdoor Sales
          • Indoor Sales
          • Customer Support
          • Customer Service
          • Customer Satisfaction
          • CRM
          • Digital Advertising
          • Sales Planning
          • Sales Field
          View More

          Languages

          • Arabic

            Fluent
          • English

            Advanced

          Training & Certifications

          • Foundations of Digital Marketing and E-commerce

            Coursera·2024
          • Attract and Engage Customers with Digital Marketing

            Coursera·2024
          • The Complete 2024 Web Development Bootcamp

            Udemy·2024
          • Google Marketing & E-commerce Certificate

            Coursera·2024
          • Selling Across Culture, Race, and Gender Differences

            LinkedIn Learning·2024
          • Managing Your Sales Process

            LinkedIn Learning·2024
          • Develop Your Sales Knowledge and Skills

            LinkedIn Learning·2024
          • B2B Sales Foundations,

            LinkedIn Learning·2024
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