
Wessam Mohamed Bahgat
Human Resources - Assessment Centre Supervisor
Maadi, Cairo, EgyptWork Experience
Assessment Center SupervisorFull Time
Raya Contact Center
Jul 2019 - Present -5 yrs, 11 months
- Job Details:- Participate in coordinating and conducting the Assessment Center. - Provide assistance to internal employees before, during & after the Assessment Center. - Interpret and explain Assessment reports to employees. provide assistance and instruct them on correct procedures for completion of the assessment exercises. Interprets testing policies and procedures; provide related information to employees. - Prepare and maintain test records and score rosters; generate assessment related statistical data. - Ensures security of testing materials and reports any violations for disciplinary action to appropriate individual. - Perform other related duties as assigned.
Human Resources SpecialistFull Time
Raya Contact Center
Jan 2018 - Jul 2019 -1 yr, 6 months
Egypt
- Job Details:- Developing and implementing learning strategies and programs. - Maintaining budgets and relationships with vendors and consultants. - Evaluate individual and organizational development needs. - Implement various learning methods companywide (e.g. coaching, job-shadowing, online training). - Assisting in training programs and Employee Development programs in identifying training needs and designing programs to meet them. - Undertaking any other duties as required
Senior HR AdministratorFull Time
Raya Contact Center
Jan 2016 - Present -9 yrs, 5 months
Egypt , Cairo
- Job Details:- Leading a team of junior Human Resources Administrators, handling their issues, supervise their work progress and determine job assignments. - Fully responsible for reporting the hiring progress to the top management in terms of numbers. - perform all the reports that are related to tracking the department processes. - Run the team perofmance every month.
Human Resources Administrator Full Time
Raya Contact Center
Jan 2014 - Dec 2015 -1 yr, 11 months
Egypt , Cairo
- Job Details:•Responsible for the full recruitment life cycle to include, but not limited to, sourcing, screening, interviewing, and on-boarding qualified candidates based on departmental business needs and requests •Inform job applicants of details, such as duties, responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities •Schedule or conduct new employee orientations •Responsible for posting job ads via recruitment websites and other social media related websites •Interviewing and selecting qualified job applicants for appropriate positions •Hire Employees and process hiring-related paperwork •Prepare and maintain employment records related to hiring
Education
Professional Postgraduate Diplomat in Human Resources Management in Human Resources Management
American University in Cairo (AUC)Jan 2011 - Jan 2012 - 1 Year
Faculty of Arts - Department of English literature and history in English Literature
Ain Shams University (ASU)Jan 2005 - Jan 2009 - 4 yr
High School - Thanaweya Amma
As- Salam College Language SchoolJan 2005
Achievements
- Wrote down the SOP (Standard Operating Procedure) of the Recruitment Department including all its sub functions; Recruitment, Sourcing, Screening and Lab in Raya Contact Center. - Wrote down the SOP (Standard Operating Procedure) of the Learning & Development Department in Raya Contact Center. - Wrote down the policies and procedures of the Assessment Center department Raya Contact Center. - Created Raya Contact Center Learning & Development internal port to be our online library and all time reference. - Held 2 mass development programs (Org. wide) for the junior and mid level in Raya Contact Center, both programs were professionally video-graphed and added on the company internal port to be streamed for all new employees as well as employees outside the country (Poland and Dubai).
Languages
English
FluentArabic
FluentFrench
Intermediate
Training & Certifications
Assessor Skills Certification
The British Psychological Society - Delivered by River waves & Job Master license Issued - Jun 2019·2019HR Foundation Program
An Internal Development Program Designed for HR heads·2019Integrated Organization Development Certificate
Human Capital·2019Talent Management
American Chamber·2018Competency Based Interview
Job Master·2017