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Wessam Mohamed Bahgat

Human Resources - Assessment Centre Supervisor

Maadi, Cairo, Egypt

Work Experience

  • Assessment Center SupervisorFull Time

    Raya Contact Center

    Jul 2019 - Present -5 yrs, 11 months

    • Job Details:- Participate in coordinating and conducting the Assessment Center. - Provide assistance to internal employees before, during & after the Assessment Center. - Interpret and explain Assessment reports to employees. provide assistance and instruct them on correct procedures for completion of the assessment exercises. Interprets testing policies and procedures; provide related information to employees. - Prepare and maintain test records and score rosters; generate assessment related statistical data. - Ensures security of testing materials and reports any violations for disciplinary action to appropriate individual. - Perform other related duties as assigned.
  • Human Resources SpecialistFull Time

    Raya Contact Center

    Jan 2018 - Jul 2019 -1 yr, 6 months

    Egypt

    • Job Details:- Developing and implementing learning strategies and programs. - Maintaining budgets and relationships with vendors and consultants. - Evaluate individual and organizational development needs. - Implement various learning methods companywide (e.g. coaching, job-shadowing, online training). - Assisting in training programs and Employee Development programs in identifying training needs and designing programs to meet them. - Undertaking any other duties as required
  • Senior HR AdministratorFull Time

    Raya Contact Center

    Jan 2016 - Present -9 yrs, 5 months

    Egypt , Cairo

    • Job Details:- Leading a team of junior Human Resources Administrators, handling their issues, supervise their work progress and determine job assignments. - Fully responsible for reporting the hiring progress to the top management in terms of numbers. - perform all the reports that are related to tracking the department processes. - Run the team perofmance every month.
  • Human Resources Administrator Full Time

    Raya Contact Center

    Jan 2014 - Dec 2015 -1 yr, 11 months

    Egypt , Cairo

    • Job Details:•Responsible for the full recruitment life cycle to include, but not limited to, sourcing, screening, interviewing, and on-boarding qualified candidates based on departmental business needs and requests •Inform job applicants of details, such as duties, responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities •Schedule or conduct new employee orientations •Responsible for posting job ads via recruitment websites and other social media related websites •Interviewing and selecting qualified job applicants for appropriate positions •Hire Employees and process hiring-related paperwork •Prepare and maintain employment records related to hiring
  • Education

    • Professional Postgraduate Diplomat in Human Resources Management in Human Resources Management

      American University in Cairo (AUC)

      Jan 2011 - Jan 2012 - 1 Year

    • Faculty of Arts - Department of English literature and history in English Literature

      Ain Shams University (ASU)

      Jan 2005 - Jan 2009 - 4 yr

    • High School - Thanaweya Amma

      As- Salam College Language School

      Jan 2005 

    Achievements

    - Wrote down the SOP (Standard Operating Procedure) of the Recruitment Department including all its sub functions; Recruitment, Sourcing, Screening and Lab in Raya Contact Center. - Wrote down the SOP (Standard Operating Procedure) of the Learning & Development Department in Raya Contact Center. - Wrote down the policies and procedures of the Assessment Center department Raya Contact Center. - Created Raya Contact Center Learning & Development internal port to be our online library and all time reference. - Held 2 mass development programs (Org. wide) for the junior and mid level in Raya Contact Center, both programs were professionally video-graphed and added on the company internal port to be streamed for all new employees as well as employees outside the country (Poland and Dubai).

    Skills

    • Microsoft Office
    • Mass Hiring
    • People Assessment
    • Human Resources
    • Microsoft Windows
    • IOS Regular User

    Languages

    • English

      Fluent
    • Arabic

      Fluent
    • French

      Intermediate

    Training & Certifications

    • Assessor Skills Certification

      The British Psychological Society - Delivered by River waves & Job Master license Issued - Jun 2019·2019
    • HR Foundation Program

      An Internal Development Program Designed for HR heads·2019
    • Integrated Organization Development Certificate

      Human Capital·2019
    • Talent Management

      American Chamber·2018
    • Competency Based Interview

      Job Master·2017
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