Basic Info

Wessam Ayad

15 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Operations Manager at Chestnut Learning

Experience Details

Operations Manager

Operations/Management, Education/Teaching, Project/Program Management

Manager

 Reporting to the CEO, led and directed all operations / projects of the startup, aiming to be a leader in the k-12 digital education services.
 Managed the day-to-day operations. Represented the firm with clients and business partners.
 Taking direct responsibility for directing Information Systems, Content Development, Business Development functions and managers of the business.
 Led efforts in designing and building the digital product using Agile Scrum methodology.
 Worked in partnership with the management team and board of directors to create the strategic plan. Implemented new operational processes and approaches to achieve it.
 Set B2B strategies for Business Development and directed efforts related to B2B sales / pre-sales.
 Developed new ideas, suggested systems and technologies to support the content development process.
 Implemented and assured business governance model and operation control across all department.
 Was responsible for driving the startup operations to achieve business goals and objectives.
 Led the performance management efforts to measure the effectiveness of all operational processes and evaluate the progress against business goals.
 Provided timely, accurate and complete reports on the operating condition of the startup.
 Collaborated with the management team to develop and implement improvement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our startup.
 Prepared and submitted annual operational budgets, managed effectively within these budgets, and reported accurately on progress made and challenges encountered. Managed and directed company operations to meet budget and other financial goals.
 Provided effective and inspiring leadership by being actively involved in details of all programs.


Company Details

Chestnut Learning (multinational)

Cairo, Egypt

101-500 employees

Education, Information Technology Services, Computer Software

www.chestnut.com

Sep 2014 to Oct 2016 (2 years 1 month)
PMO Manager / Senior Project Manager at WAN Information Technology

Experience Details

PMO Manager / Senior Project Manager

Project/Program Management

Manager

 Under an outsourcing agreement with one of our partners in KSA, managed the delivery of 2 projects in ERP implementations and Digital Archiving to Saudi customers.
 Restructured the PMO department and led efforts in tailoring the best practices, standards and methodologies for managing projects / programs to suit the working environment of each project.
 Designed a consistent set of practices, principles and templates for managing projects / programs.
 Ensured project management best practices / methodologies are applied during the projects’ life cycles.
 Provided guidance, coaching and directions to project managers during their projects’ life cycles.
 Monitored and audited status to ensure schedule, cost, risks and quality objectives of all running projects and programs are under control.
 Maintained repository of all projects’ documents (Proposals, Plans, Progress Reports, Change Requests).
 Produced regular highlight and portfolio-level status reports for executive reviews.
 Conducted post projects’ reviews and captured learned lessons for the future purpose.
 Designed training plans for new project managers and coordinators.
 Agile Scrum, PMBOK and PRINCE2 oriented in tailoring projects/product development methodologies.


Company Details

WAN Information Technology

Giza, Egypt

11-50 employees

Information Technology Services

N/A

May 2013 to Sep 2014 (1 year 4 months)
Service Delivery Manager at WAN Information Technology

Experience Details

Service Delivery Manager

Operations/Management, IT/Software Development, Project/Program Management

Manager

 Built / maintained strong business relationships with customers / vendors and managed their satisfaction.
 Analyzed business needs and identify opportunities for growth.
 Managed contracts’ renewals and new agreements negotiations.
 Led efforts in implementing and tailoring service management processes based on ITIL 2011 framework.
 For each new service, assuring the delivery of Service Design Package (SDP) and related projects.
 Assuring the execution of Service Transition processes for new or changed services including: Assets and configuration Management, Release and Deployment Management, Change Management.
 Led efforts in defining and negotiating SLA’s, OLA’s and underpinning contracts with customers, internal teams (availability, continuity, capacity and security) and suppliers.
 Monitoring the execution of service management processes to ensure delivering values and meeting customer expectations with high levels of quality.
 Led efforts in Designing CSF, metrics and KPI’s to measure the quality and healthy of service management processes and services and to control their performance according to the agreed levels.
 After a project delivery, follow up ongoing operations and processes to support customers including: Event Management, Incident Management, Problem Management, Access Management and Request fulfillment.
 Monitoring service desk processes to make sure customers will have trustable and effective interfaces to receive and close their services’ requests.
 Produced and maintained service improvement plans.
 Ensured appropriate documentation is in place for specific support requirements.
 ITIL processes oriented in managing service lifecycle: strategy, design, transition, operation and CSI.


Company Details

WAN Information Technology

Giza, Egypt

11-50 employees

Information Technology Services

N/A

May 2012 to May 2013 (1 year)
Project / Program Manager at NTG Clarity

Experience Details

Project / Program Manager

Operations/Management, Project/Program Management, IT/Software Development

Manager

 Managed the Professional Services Program: outsourcing, Oracle and Java services.
 Managed delivering and meeting agreed quality levels of Telecom OSS / BSS modules and deliverables owned by NTG to tier - one customers / telecom operators like: STC (KSA), Zain (KSA), Etisalat (Egypt) and Vodafone (Egypt).
 Performed the Project Management efforts in initiating, planning, monitoring, controlling and closing a project to deliver a Telecom OSS product of IP, Network Inventory Control, operational workflows and administration modules delivered to Vodafone Egypt as a part of a whole program called “GSM Tracker”.
 Acting as the Program Manager in coordinating and directing all subsidiary project managers and to handle program customer‘s negotiations, escalations, CRs, stakeholders’ decisions and other program management activities related to the same program that was delivered to Vodafone Egypt.
 Communicated regularly with the related project managers to facilitate, review and approve their projects’ plans, needs and resources and to resolve conflicts between shared resources assigned the same program.
 Communicated regularly with the top managements to satisfy their budget plans, strategies and company objectives related to the program.
 Identified and performed assessment for project’s risks, created and executed effective mitigation/avoidance risk plans where and when necessary.
 Led efforts in applying Project Management practices and PRINCE2 methodology across all projects running within the context of the Program.
 Provided directions and support to each project manager while managing assigned project’s scope, time, cost, HR, quality, risk, communication, procurement and integration to ensure realizing benefits and following PM standards.
 Tailoring PRINCE2 processes, techniques, themes and principles to suit all projects.


Company Details

NTG Clarity (multinational)

Giza, Egypt

101-500 employees

Telecommunications, Information Technology Services, Information Technology Services

www.ntgclarity.com

Apr 2009 to May 2012 (3 years 1 month)
Oracle BIEE, Oracle Development, Java Technologies Instructor / Consultant at Self - Employed

Experience Details

Oracle BIEE, Oracle Development, Java Technologies Instructor / Consultant

Education/Teaching, IT/Software Development, Training/Instructor

Experienced (Non-Manager)

 Cooperated effectively with professional service providers to deliver professional services (training, pre-sales activities, projects, consultations) to their individual / corporate customers in Egypt, KSA.
 Main professional service providers:
- Oracle Egypt.
- Egabi Solutions.
- Raya.
- WAN Information Technology.
 Led efforts in the delivery of technical workshops and presales demos supervised by Oracle Egypt to:
- Migrate part of Bank MASR’s check clearance reports into Oracle BI Publisher.
- Migrate part of Ministry of Finance’s reports into Oracle BI Publisher.
 Led Oracle development team from Raya in a project to migrate, customize and enhance the performance of the Oracle reporting system running at Masr for Aluminum Company.
 Designed and delivered Oracle and Java tracks to corporate customers in Egypt and KSA:
- Oracle Development and BIEE Tracks (SQL, PL/SQL, Forms, Reports, BI Publisher, BI Dashboards).
- Java J2SE and J2EE Tracks (Basics, OOP, swing / awt, JDBC, XML, Servlet, JSP, JSF…).


Company Details

Self - Employed

Egypt

N/A

Computer Software, Training and Coaching, Information Technology Services

N/A

May 2007 to Apr 2009 (1 year 11 months)
Senior Software Developer at ITWorx

Experience Details

Senior Software Developer

IT/Software Development

Experienced (Non-Manager)

 Back-end team member in a project funded by a Saudi company called "Knowledge Net" to maintain, support and enhance its stock market’s brokerage product "TRADENET" targeting investment banks.
 Performed Oracle DB support, development, new requirements’ analysis and design.
 Provided reverse engineering, system analysis and documentation for the new requirements.
 Designed documentation’s templates to document the output of the reverse engineering process.
 Led efforts in handling DB back-end issues reported by front-end java teams.


Company Details

ITWorx (multinational)

Cairo, Egypt

101-500 employees

Information Technology Services, Information Technology Services, Computer Software

www,itworx.com

Sep 2006 to May 2007 (8 months)
Senior Oracle, Java Instructor at Synergy Professional Services (Global Knowledge)

Experience Details

Senior Oracle, Java Instructor

Education/Teaching, IT/Software Development, Training/Instructor

Experienced (Non-Manager)

 Delivered Oracle Developer track as a part of the Egyptian Ministry of Communication and Information Technology’s annual programs to qualify and certify Egyptian fresh graduates.
 Performed the project management duties to manage graduation projects delivered by the Oracle trainees participated in the MCIT programs.
 Delivered Oracle Developer 10g, 9i, Java courses to Synergy’s customers inside and outside Egypt including Oracle Egypt’s corporate customers.


Company Details

Synergy Professional Services (Global Knowledge) (multinational)

Cairo, Egypt

501-1000 employees

Training and Coaching, Information Technology Services

www.globalknowledge.net/

Jul 2003 to Sep 2006 (3 years 2 months)
Software Developer at CASBEC - Cairo University

Experience Details

Software Developer

IT/Software Development

Entry Level

 Participated in software development analysis and design phases related to assigned projects.
 Led efforts in delivering an automated questionnaire and analytics software product sponsored by Cairo University aimed to measure and evaluate the performance of the university’s educational process.
 Implemented software development tasks and built n-tier applications using C++, C, Oracle PL/SQL, VB6, Oracle Developer Forms/Reports and J2EE.
 Provided support to customers’ issues and requests.
 Maintained applications at customers’ sites and performed administration tasks including DB backup, recovery and configuration using Oracle administration tools and techniques.


Company Details

CASBEC - Cairo University

Giza, Egypt

11-50 employees

Computer Software, Information Technology Services, Training and Coaching

www.casbec.com.eg/

Nov 2001 to Jul 2003 (1 year 8 months)

Education

B.Sc. – Faculty of Engineering in Electronics and Communications

Education Details

B.Sc. – Faculty of Engineering

Electronics and Communications

Cairo University, Egypt

Not specified

Electronics Communications

N/A

Cairo University
1996 - 2001

Certifications

Certificate details

Agile Certified Scrum Product Owner (CSPO)

Dec 2013

N/A

N/A

N/A

Scrum Alliance

N/A

Certificate details

PRINCE2 Foundation

Feb 2013

N/A

N/A

N/A

APMG International

N/A

Certificate details

PRINCE2 Registered Practitioner

May 2013

N/A

N/A

N/A

APMG International

N/A

Certificate details

ITIL Foundation

Dec 2012

40 out of 40

N/A

N/A

APMG International

N/A

Certificate details

ITIL ® 2011 PPO

Aug 2013

N/A

N/A

N/A

APMG International

N/A

Certificate details

ITIL ® 2011 OSA

Feb 2014

N/A

N/A

N/A

APMG International

N/A

Certificate details

Oracle Certified Professional (OCP Developer)

Aug 2001

N/A

N/A

N/A

Oracle University

N/A

Certificate details

Oracle Certified Professional (OCP Building Internet Applications)

Aug 2001

N/A

N/A

N/A

Oracle University

N/A

Training and Courses

eTOM at tmforum
Sep 2013

Training/Course Details

eTOM

Sep 2013

tmforum

N/A

Training/Course Details

TQM

Feb 2013

Cairo University

N/A

Training/Course Details

COBIT5

Mar 2013

APMG International

N/A

PMBOK v5 at PMI
Sep 2013

Training/Course Details

PMBOK v5

Sep 2013

PMI

N/A

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Profile Skills and Keywords

AdaptiveAgile Certified Scrum Product Owner (CSPO)AnalyticalArabicBusiness-orientedCOBIT5Chestnut LearningCommunicatorComputer SoftwareDirecting And ManagementETOMEducationElectronics And CommunicationsEnglishFlexibleITIT Service ManagementITIL FoundationITIL 2011 OSAITIL 2011 PPOITWorxInformation Technology ServicesJavaLeaderMS ProjectManagementNTG ClarityOperations ManagerOracleOracle BIEE, Oracle Development, Java Technologies Instructor / ConsultantOracle Certified Professional (OCP Building Internet Applications)Oracle Certified Professional (OCP Developer)PMBOK V5PMO Manager / Senior Project ManagerPRINCE2 FoundationPRINCE2 Registered PractitionerProfessional TrainingProgram ManagementProjectProject / Program ManagerProject/Program ManagementSenior Oracle, Java InstructorSenior Software DeveloperService Delivery ManagerSoftware DeveloperSoftware DevelopmentSynergy Professional Services (Global Knowledge)TQMTelecommunicationsTraining And Coaching

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Oracle

Oracle

: Advanced

: Extreme - I love it!

:

More than 7 years

Java

Java

: Advanced

: Extreme - I love it!

:

More than 7 years

MS Project

MS Project

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Project/Program Management

Project/Program Management

: Expert

: Extreme - I love it!

:

More than 7 years

Professional Training

Professional Training

: Expert

: Extreme - I love it!

:

5-7 years

IT Service Management

IT Service Management

: Advanced

: Extreme - I love it!

:

5-7 years

Directing and Management

Directing and Management

: Advanced

: Extreme - I love it!

:

More than 7 years

Software Development

Software Development

: Advanced

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Leader, Business-oriented, Communicator, Flexible / Adaptive

Online Presence

https://eg.linkedin.com/in/wessam-abdul-kawi-ayad-60646740

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