Wessam Abdul Kawi Ayad

Delivery Excellence Europe - Process Subject Matter ExpertFull Time

• Job Details: Design, own and direct the governance model and KPIs for the process of Automation across all South Europe Delivery Operations.  Design, own and direct the governance model and KPIs for the process of business Improvement using LSS and DMAIC methods across all South Europe Delivery Operations.  Design, own and direct the governance model and KPIs for the process of Red Projects/Programs Handling across all South Europe Delivery Operations.  Lead, promote, tailor and adopt best practices to measure, improve, control and standardize all activities across South Europe Delivery Operations: ITIL, Lean Six Sigma, Agile, PRINCE2, PMP, and PMO.

Delivery Excellence Manager – South EuropeFull Time

• Job Details: Represent DXC DE unit in South Europe Region.  Evaluate, direct and monitor the delivery teams across the region’s portfolio of accounts to ensure their compliance to DXC delivery processes, methodologies and agreed objectives.

ITSM, PMO, Agile and Business Process Improvement Consultant / Certified TrainerFreelance / Project

• Job Details: Provided consultation services in the areas of Agile, ITSM, PMO and business process improvement to interested business clients in private, public sectors and startups.  Helped teams in units and departments in modeling, optimizing and enhancing their processes and activities, be in line with the management best practices.  Helped units manage and control their required changes safely, following the change control procedures.  Using Agile Scrum, ITIL, PRINCE2, PMBOK, COBIT, BPMN2.0, TQM, Lean Six Sigma, eTOM Body of knowledge areas, tools, methods and best practices.  Business domains include the following: Software Product Development, Banking, Telecom, IT, Education, Call centers, Governmental Entities, any type of business seeking to optimize and improve its business processes and activities.