wessam Talaat El-Gharabawy

E-commerce SpecialistFull Time

• Job Details:Responsibilities 1. Client Relationship Management: •Build and maintain strong relationships with existing clients to understand their needs and expectations. •Act as the main point of contact between the client and the development team 2. Customer Feedback Analysis: •Gather and analyze customer feedback to identify areas for improvement and advocate for necessary changes to enhance the client experience. 3. Requirements Analysis: •Work closely with clients to gather, analyze, and document project requirements, ensuring a clear understanding of their vision and needs. •Translate client requirements into actionable tasks and specifications for the development team. 4. Technical Guidance and Advice: •Provide clients with technical guidance and advice on website design, development, and related solutions to meet their specific needs. •Educate clients about the latest web technologies and best practices to enhance their online presence. 5. Proposal Creation and Presentation: •Collaborate with the sales team to create proposals and presentations for prospective clients, detailing project scope, costs, timelines, and benefits. •Present proposals to clients and negotiate terms to secure project contracts. 6. Project Coordination and Delivery: •Coordinate with internal development teams to ensure successful project delivery, meeting quality standards, timelines, and client expectations. •Monitor project progress, identify potential roadblocks, and take appropriate actions to keep projects on track. 7. Client Training and Support: •Provide training and support to clients on using and managing their websites, content management systems, or other related platforms. •Offer ongoing assistance and guidance to help clients maximize the value of their web solutions. 8. Collaboration and Communication: •Foster collaboration and effective communication between internal teams, clients, and stakeholders to ensure smooth project execution and client satisfaction. •Manage and facilitate regular client meetings, ensuring all parties are informed of project status and updates.

Website Administrator ( Magento )Full Time

• Job Details:•Maintain the integrity of product catalog and make updates •Manage product types, categories, names, SKUs, attributes, pricing (regular, tier, special, or group pricing), photos, descriptions, inventory •Manage product attributes •Format CSV data for import •Set up shipping origin and basic shipping methods •Set up catalog and cart price rules •Manage image uploads, understand image requirements •Handle custom modules and extensions as needed •Test site functions

delivery supervisorFull Time

• Job Details:• Process all sales transactions accurately and in a timely fashion • Balance the needs of staff and customers simultaneously in a fast-paced environment. • Oversaw the process for delivery and maintenance of supplies needed for the store. • Handle inquiries from customers and address problems and complaints in a respectful, timely manner. • Developed and implemented guidelines for training new service team members while providing a refresher for current staff