wessam Nabil

Technical & Operation specialist at Tech world

Helwan, Cairo, Egypt

Tech world

Nov 2018 - Present -6 yrs, 8 months

Egypt , Cairo

Job Details:Monitored systems in operation and input commands to troubleshoot areas such as [WHMCS] . Engaged end users and answered questions via email, website ,chat and in forums. Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution. Documented all transactions and support interactions in system for future reference and addition to knowledge base. Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

HSBC

Mar 2017 - Nov 2018 -1 yr, 8 months

Egypt

Job Details:Open accounts , credit cards and loans to payroll customers Identified sales opportunities and referred customers to branch partners like (Insurance Representative ). Regularly exceeded Credit card and Accusation goals set by Team leader by using Communication Skills , Teamwork and Time management in all professional interactions. Exceeded quarterly sales goals by 120%. Attend in weekly visit in payroll companies to maintain customers satisfactions and needs

Bachelor's Degree in Information systems
Modern Academy for Engineering and Technology (MIS)
Jan 2016