Wessam Mohamed Emad El Dein

Rooms Division MFull Time

• Job Details: To prepare job descriptions and furnish to both, employee and the Personnel Department.  To train all staff their respective duties in accordance with the job description.  To encourage staff to improve themselves in their work through training and to reward them for improvement shown.  The Front Office Manager with the General Manager is responsible for approving: o The selection for employment. o Confirming the extension of the probation period. o The evaluation in writing of all the staff twice yearly, evaluation reports to be filed with The personnel Department. o To be responsible for checking on a frequent basis, the time cards and complete the monthly attendance report of all staff under command.  Duty Roster for all Front Office Staff to be supplied to the time keeping.  To abide by the labor laws of the country in the treatment of staff.  To train and test all Front Office staff on the tourist information of the area, including other Hotels, Restaurants, Night activity, Historic and cultural sights, Down Town, taxi & Buses fares and times, airport information, Possible day visit program to nearby areas, In-house promotions & activities.  To train all receptionists and bellmen on how to present a bedroom to a guest, including its Facilities, amenities, & all services available.  To train all Front Office Staff the correct procedures regarding Fire fighting procedures  To train all Front Office Staff in guest relations, courtesy, greeting of guests, assistance to guests  To train all Front Office personnel on fire safety, awareness and fighting as per the government regulations and hotel procedures.  To complete any documentation as may be introduced by the management in connection with Personnel regulations employment. Overall Responsibilities  To ensures that rules, law, procedures regarding the accommodation of guests, and the departure of guests are strictly adhered to.  To ensures that the Front Office Department functions smoothly & accurately in blocking & allocating rooms to all incoming guests, according to reservation requests.  To understands that blocking rooms, upgrading and subsequently overriding the Resort calculated rooms rates are responsibilities that cannot be delegated.  As the Front Office is the first and last area of the Resort that any guest sees, it is imperative that the Front Office create a welcoming, friendly and efficient service for our guests, and as such all our guests must receive a warm and friendly welcome with a touch of soft selling.  The Front office is the nerve center for communications, all communications whether for operation for the guests must be handled efficiently smoothly and clearly. Duties  To receive the daily reservation from the central reservation department, to personally check for special guests, V.I.P’s, regular guests, special room requirements etc.  To pre-allocate the rooms according to the requests and commitments of those reservations.  To check daily the time of arrival for all reservation, if it is not noted on the reservation form.  To check daily the time of arrival for all individual bookings & arrange accordingly the Bus transfer to be on time at the airport with the write names written on the hotel board.  To plan the necessary check-out transfer for individuals on a daily basis according to their flight details and ensure a sufficient timing for the Resort Bus transfer to the A.P.  As a front office manager in charge of daily schedule routing for the guests transfer bus in a separate loge book including dates, timing and KM charge according to the bus meter reading to be noted and signed for.  To ensure that the necessary forms for the check in of guests are completed correctly by the Reception staff and that all forms and procedure are completed with regard to Police Registration.  As the hotel is responsible for registration and passports, the Front Office Manager is to ensure that all Resort procedures and police procedures are strictly followed.  To personally check the rack at least twice per day and ensure that each incoming Receptionist per shift checks the rack to ascertain that the room status is correct and up date.  To ensure that the correct procedures and forms are followed with regard to room change, rate change and departure change.  To maintain a close relationship with the reservations department concerning reservations / extensions and amendments.  To keep a guest History record concerning V.I.P, regular guest, permanent trouble makers, drunk guests and others