Basic Info

Wessam Reffat Abdallah

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Banc Assurance Repr, (Bank accounts). at Allianz Egypt.

Experience Details

Banc Assurance Repr, (Bank accounts).

Accounting/Finance, Customer Service/Support, Sales/Retail

Experienced (Non-Manager)

- Financial Service Advisor acts as the primary link between Allianz and the
client (Bank clients).
- Managing the relationship with professionalism, client focus and an expert
understanding of
financial planning.
- Responsible for selling the company’s line products to the banks’ clients in
order to achieve the assigned target.
- High skills of customers' services.


Company Details

Allianz Egypt. (multinational)

Egypt

More than 1000 employees

Insurance, Financial Services

www.allianz.com.eg

Oct 2016 to May 2017 (7 months)
Account Manager at Vigor Enterprise

Experience Details

Account Manager

Training/Instructor, Sales/Retail, Human Resources

Manager

* Sales Accounts Managing:

- Totally & completely knowledge about the product and the service (if you believe it you can sell it)
- Study the current market & competition very well to determine the perfect sales strategy needed.
- Make sales strategy by studding (the market position, competition, clients need, client satisfaction, and product
Capability, etc.).
- Using advanced sales techniques such as visiting clients' offices, calls & mailing.
- Investigate lost sales and customer accounts.
- Conduct market research and competitor and customer analysis.
- Analyze data to identify sales opportunities.
- Attend trade meetings and industry conventions.
- Cultivate effective business relationships with executive decision makers in key accounts.
- Develop a sales strategy to achieve organizational sales goals and revenues.
- Managing sales team by determined the mission for each one to achieve the main goals (Team spirit).
- Operate as the lead point of contact for any and all matters specific to customers.
- Achieving the targets and goals of the organizations.

* Customers Service managing:

- Define and communicate customer service standards.
- Build and maintain strong, long-lasting customer relationships.
- Develop and implement customer service policies and procedures.
- Review customer complaints.
- Identify and implement strategies to improve quality of service, productivity and profitability.
- Develop a trusted advisory relationship with key customer.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

* HR Headhunter (Vigor Hunt):

- Executive Search Strategies & how to prepare for and manage a productive executive search campaign that gets
Results.
- Background & well understanding of recruiting basics and concepts.
- Lead the creation of a recruiting and interviewing techniques for each open position.
- Utilize the Internet for recruitment.
- Post positions to appropriate Internet sources (All Social Media).
- Improve the company website recruiting page to assist in recruiting.
- Research new ways of using the Internet for recruitment.
- Use social and professional networking sites to identify and source candidates.
- Short List concept ( 3-4 suitable candidates).


Company Details

Vigor Enterprise

Kuwait City, Kuwait

51-100 employees

Human Resources , Training and Coaching, Recruitment and Staffing

www.Vigor Enterprise.com

May 2015 to May 2016 (1 year)
Credit Officer at Alghanim Industries – X-Cite.

Experience Details

Credit Officer

Banking, Sales/Retail

Manager

1. Providing credit solutions to customers by engaging with them and evaluating their needs.
2. Coordination with the sales team is required to ensure that sales targets are met and meeting
Company standards in ensuring that all transactions are accurate, maintain the highest level of
Customer relation and satisfaction by handling related issues within the area of responsibility.
3. Ensure documentation compliance, and authenticity.
4. Assessing creditworthiness of clients and taking adequate steps to ensure receipt of payments and
Recovery of debts.
5. Ensure accuracy of all calculations.
6. Follow-up on approval of credit applications, transactions, exceptions and other related processes.
7. Ensure that the monthly sales targets are met.
8. Ensure that the company standard for customer satisfaction is met and maintained.
9. Working on credit programs (Karridge - POS - Ci_Net).
10. High skills of customers' services.


Company Details

Alghanim Industries – X-Cite.

Kuwait City, Kuwait

More than 1000 employees

Automotive, FMCG, Chemicals

www.AlghanimIndustries.com.ku

Oct 2011 to Feb 2015 (3 years 4 months)
4. Accountant at Feisal El Omar co.

Experience Details

4. Accountant

Accounting/Finance

Experienced (Non-Manager)

Assistant accountant for financial manager.


Company Details

Feisal El Omar co.

Salmiya, Kuwait

11-50 employees

Construction - Residential & Commercial/Office

N/A

May 2010 to Jan 2011 (8 months)

Education

B.Sc. in Accounting

Education Details

B.Sc.

Accounting

Cairo University, Egypt

Not specified

1- Accounting, (All branches). 2- Financial Math. 3- Sales & Marketing. 4- Administration & Documenting. 5- Insurance 6- Economics & Statics. 7- Human Resources. 8- Customer Services.

N/A

Cairo University
1998 - 2004
High School - Thanaweya Amma

High School Details

Thanaweya Amma

6 of October City

Egypt

1999

B / Very Good / 75 - 85%

N/A

6 of October City
1999

Certifications

MS. Office
Sep 2003

Certificate details

MS. Office

Sep 2003

N/A

N/A

N/A

The American University - Cairo, Egypt

(Win.-Word- Excel- Power point - Internet)

Training and Courses

Training/Course Details

Customers Service Courses

Jan 2011

Alghanim Industries co.

On regular basis every 3 months from (2011) to (2015) Kuwait.

Training/Course Details

You Can Create Disney Magic Too Seminar

May 2014

Vigor Enterprise.

(Basics & Secrets of high customers service skills) by (Mr. Lee Cockerell - former V.P of Walt Disney World Resort) live & person, Kuwait, May 2014.

Training/Course Details

Up Your Bottom Line Seminar

Jun 2013

Vigor Enterprise.

(Basics & High skills of sales) by (Mr. Bob Uri chuck) live & Person, Kuwait, June 2013.

Training/Course Details

The Service Leadership Seminar

Dec 2012

Vigor Enterprise.

(Skills of customers service) by (Mr. Ron Kaufman – global Consultant in customers service) live & person, Kuwait, December 2012.

Training/Course Details

Training as Customer service agent

Sep 2006

Namaa co. for financial stocks

for three months, Egypt 2006.

Training/Course Details

Training as Customer service agent

Sep 2006

Namaa co. for financial stocks

for three months, Egypt 2006.

Training/Course Details

MS. Office

Sep 2003

The American University - Cairo, Egypt

(Win.-Word- Excel- Power point - Internet)

This profile is not updated!
Last update more than 4 months ago.

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Profile Skills and Keywords

4. AccountantAccount ManagerAccountingAllianz Egypt.AnalyticalArabicAutomotiveBanc Assurance Repr, (Bank Accounts).BankingBusiness DevelopmentChemicalsConstruction - Residential & CommercialCreativeCredit OfficerCustomer ServiceCustomers Service CoursesEnglishFMCGFinanceFinancial ServicesHard WorkerHuman ResourcesInsuranceLeaderMS. OfficeOfficeOrganizerReading And Martial Arts.Recruitment And StaffingRetailSalesSupportSwimmingThe Service Leadership SeminarTraining And CoachingTraining As Customer Service AgentUp Your Bottom Line SeminarYou Can Create Disney Magic Too Seminar

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Key Skills

Analytical, Leader, Hard worker, Creative, Organizer

Online Presence

https://www.linkedin.com/in/wessam-reffat-943a048b/wessam_reffat@hotmail.com

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