
wesam mohammed zedan
Customer Service call center agent at Raya (National bank of Egypt account)
Heliopolis, Cairo, EgyptWork Experience
Customer Service call center agent Full Time
Raya (National bank of Egypt account)
Feb 2015 - Present -10 yrs, 5 months
Egypt , Cairo
- Job Details: Responsibilities: • Handle inbound calls of customer enquiries. • Determine customer needs and provide a solution meets their banking requirements. • Effectively use a variety of computer programs to access customer details, databases. • Provide customers with product and service information. • Identify and escalate priority issues.
• Business Developer and Marketing coordinator Full Time
Sep 2010 - Feb 2015 -4 yrs, 5 months
Egypt , Cairo
- Job Details: Duties and Responsibilities: • Establish and maintain cooperative relationships with representatives of community, consumer, employee, and public interest groups. • Confer with production and support personnel to produce or coordinate production of advertisements and promotions. • Arrange public appearances, lectures, contests, or exhibits for clients to increase product and service awareness and to promote goodwill. • Study the objectives, promotional policies and needs of organizations to develop public relations strategies that will influence public opinion or promote ideas, products and services. • Confer with other managers to identify trends and key group interests and concerns or to provide advice on business decisions. • Assisting team members with day to day marketing tasks and coordinating marketing projects and activities as requested. • Supporting the in-house marketing and design team by coordinating and collating content. • Producing additional marketing communications, such as flyers, brochures and exhibition-related projects. • Setting up tracking systems for marketing campaigns and online activities. • Track competitor activity by keeping abreast of market changes and the marketing mix used by competitors. • Assisting with the production of artwork, sourcing images, print buying and checking copy. • Produce clear and concise written correspondence in the form of letters and emails.
Education
information system in information system
Alsun InstituteJan 2004 - Jan 2008 - 4 yr
Languages
English
Fluent