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wesam mohammed zedan

Customer Service call center agent at Raya (National bank of Egypt account)

Heliopolis, Cairo, Egypt

Work Experience

  • Customer Service call center agent Full Time

    Raya (National bank of Egypt account)

    Feb 2015 - Present -10 yrs, 5 months

    Egypt , Cairo

    • Job Details: Responsibilities: • Handle inbound calls of customer enquiries. • Determine customer needs and provide a solution meets their banking requirements. • Effectively use a variety of computer programs to access customer details, databases. • Provide customers with product and service information. • Identify and escalate priority issues.
  • INTEX

    • • Business Developer and Marketing coordinator Full Time

      Sep 2010 - Feb 2015 -4 yrs, 5 months

      Egypt , Cairo

      • Job Details: Duties and Responsibilities: • Establish and maintain cooperative relationships with representatives of community, consumer, employee, and public interest groups. • Confer with production and support personnel to produce or coordinate production of advertisements and promotions. • Arrange public appearances, lectures, contests, or exhibits for clients to increase product and service awareness and to promote goodwill. • Study the objectives, promotional policies and needs of organizations to develop public relations strategies that will influence public opinion or promote ideas, products and services. • Confer with other managers to identify trends and key group interests and concerns or to provide advice on business decisions. • Assisting team members with day to day marketing tasks and coordinating marketing projects and activities as requested. • Supporting the in-house marketing and design team by coordinating and collating content. • Producing additional marketing communications, such as flyers, brochures and exhibition-related projects. • Setting up tracking systems for marketing campaigns and online activities. • Track competitor activity by keeping abreast of market changes and the marketing mix used by competitors. • Assisting with the production of artwork, sourcing images, print buying and checking copy. • Produce clear and concise written correspondence in the form of letters and emails.
    • training coordinatorFull Time

      Sep 2008 - Sep 2010 -2 yrs

      Egypt , Cairo

      Education

      • information system in information system

        Alsun Institute

        Jan 2004 - Jan 2008 - 4 yr

      Skills

      • Hard Skills
      • Microsoft Office
      • Software
      • Business Developer
      • training cordinator
      • hr management
      • Sales

      Languages

      • English

        Fluent
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