Wesam Elhamy Reyad

Commercial DirectorFull Time

• Job Details:Develop and implement commercial strategies according to company goals and objectives aiming to accelerate growth. • Collaborate with, coordinate and train diverse teams such as marketing, sales, and customer service • Act to acquire new customers and manage client relationships (new and existing) • Planning and overseeing new marketing initiatives. • Track, measure and analyze commercial metrics using KPIs. • Manage and track expenditures, financial goals, and budgets. • Perform market research and analyze threats and opportunities. • Implement new customer acquisition strategies. • Increasing the value of current customers while attracting new ones. • Finding and developing new markets and improving sales. • Attending conferences, meetings, and industry events. • Developing goals for the development team and business growth and ensuring they are met. • Having an in-depth knowledge of business products and value proposition. • Raising the brand awareness via marketing campaigns and offline activations. • Raising the brand awareness via marketing campaigns and offline activations.

Deputy DirectorFull Time

• Job Details:Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives. • Manage multiple accounts; develop positive working relationships with all customer touch points. • Drive client retention, renewals, upsells/cross sells and client satisfaction. • Handling & Preparing client new tenders and big offers. • Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues. • Focus on ensuring & maintain superior customer service levels, operational excellence and strategic insight • Develop a growth strategy focused both on financial gain and customer satisfaction. • Monitoring progress and achievements done by projects and operations sectors. • Providing advice on steps to be taken upon discovering deviations to be among the team discussing new opportunities and ideas. • Looking at businesses & business plans to gain a full understanding of the customer commercial activities and long-term potential. • Ensure the correct products and services are delivered to customers in a timely manner. • Serve as the link of communication between key customers and internal teams.

Growth hacker & Ops Lead at danger!awesomeFull Time