Wesam Abdallah Samy

Collection SupervisorFull Time

• Job Details:Collection Supervisor in both B2B (Business-to-Business) and B2C (Business-to-Consumer) contexts involve overseeing and managing the debt collection process. Supervise and train collection agents. Monitor collection activities to ensure compliance with company policy and legal regulations. Develop collection strategies to maximize recovery. Handle escalated cases or disputes. Generate reports and provide insights to senior management. Coordinate with other departments (Finance, legal, customer service). Supervise B2B: Account Complexity: Higher-value accounts with longer payment terms and more formal contracts. Approach: often more negotiation and diplomacy involved. Tasks: Analyse aging reports to target high-risk accounts. Liaise with corporate finance departments. Structure repayment plans tailored to business cash flow. Collaborate on resolving billing discrepancies or contract issues. Supervise B2C: Account Volume: Typically, more accounts, but lower balances. Approach: stricter adherence to consumer protection laws. Tasks: Monitor automated collection systems and outbound call campaigns. Ensure compliance with regulations. Supervise agents dealing with sensitive or high-risk consumers. Develop scripts and workflows for improved call success rates. Operational Tasks Hiring & Onboarding New Collection Agents: Define job requirements in collaboration with HR. Participate in interviews and candidate evaluations. Updating Incentives for Agents and Team Leaders: Analyse collection performance data to adjust incentive plans. Collaborate with Finance and HR  Business Reviews – Monthly & Weekly Plans and Gap Analysis: Present weekly and monthly performance reports to managers and business stakeholders. Identify and explain performance gaps vs. targets. Recommend and implement corrective actions. Setting Recognition Criteria: Define performance metrics that qualify for recognition Plan and execute recognition programs Align recognition with company values

Collection SpecialistFull Time

• Job Details:Managed delinquent customer accounts through daily phone outreach, negotiating effective debt recovery solutions. Developed and implemented strategic repayment plans tailored to individual financial situations. Maintained strict adherence to financial regulations, including the Privacy Act, and company compliance standards. Conducted background checks and skip tracing using publicly available databases to locate debtors. Prevented recurring payment defaults by creating practical and sustainable payment arrangements. Maintained accurate and up-to-date electronic records of communications, payment plans, and collections. Escalated complex cases to senior management as necessary, ensuring timely resolution. Consistently met or exceeded key performance indicators (KPIs) related to collection targets and customer interaction quality. Provided expert advice on repayment options, demonstrating strong negotiation and interpersonal skills.

Marketing specialist freelancer at Go Fabreka websiteFreelance / Project

• Job Details:• Update website with car spare parts availability and price • Follow up with vendors • Search for client requests with on vendors stores • Follow up with clients to confirm receiving the parts • Make survey with clients about our service • Send messages for clients with our offers