Basic Info

Marwa Abdelhafez Abdelrehim

15 years

Cairo, Egypt

Diploma

Manager

Work Experience

Quality Assurance Manager at EGEC

Experience Details

Quality Assurance Manager

Quality

Senior Management (e.g. VP, CEO)

Job Title: Quality Assurance Manager & Lead Auditor.
Got the ISO certificate accreditation twice and the ISO certificate
surveillance 4 times for 6 years in a raw as a "Quality Manager".
- Establishing a quality management system according to ISO 9001/2008 standards.
- Follow up implementation of Q.M.S to ensure all requirements of ISO 9001/2008 standard
are effectively implemented.
- Monitoring quality documents control and internal quality audits plan.
- Continuously improve and develop Q.M.S.
- Continuous awareness for all employees for ISO 9001/2008 standard and its new versions.
- Handling and resolving customer complaints in co-operation with related divisions.
- Follow up issues for any non-conformity.
- Upgrading the Internal Q.S Auditors level.
- Analyze the quality data collected and create the relative charts and graphs
- Conduct audits, including closing out audit findings, creating audits finding reports and
determine proper corrective and preventive actions.
- Analyze failure, corrective and preventive action to respond to customer complaints.
- Create and maintain company quality documentation, such as quality manuals, quality
procedures, etc
- Reporting the result of internal quality audit before the Management Review Meeting.
- Preparation and follow up the result of the Management Review Meeting


Company Details

EGEC (multinational)

Cairo, Egypt

501-1000 employees

Engineering Services

www,egec-xprt.com

May 2010 to present (6 years 7 months)
Food & Beverage Hygiene Auditor at Diversey

Experience Details

Food & Beverage Hygiene Auditor

Quality

Senior Management (e.g. VP, CEO)

- Implementing planed visits to clients shops, (, Cafes, restaurants or Hotels) to observe, experience and evaluate the customer service process and to test service standards, and is a form of market research which assesses services wholly from the point of view of the customer.


Company Details

Diversey (multinational)

Cairo, Egypt

101-500 employees

Food and Beverage Production

N/A

Jul 2016 to present (5 months)
Documents Controller & Quality Auditor at Horse Group

Experience Details

Documents Controller & Quality Auditor

Quality

Experienced (Non-Manager)

- Saving and organizing of system documents including procedures , work instruction and work manual .
- Confirm that system documents are delivered to the authorized department .
- Control of system documents modification by informing the authorized department with the new updates and collecting of canceled document.
- Inclusion of system documents modification at the system documents modification record .
- Confirm that all system documents comply with ISO 9001 requirements.
- Stamping of project documents by “Controlled Document" and replace it when necessary by the modified document.
- Conforming that all organization departments are complied with the documents control procedure.
- Coordination of quality department meetings with management representative including preparation of meetings agenda and minutes of meetings.


Company Details

Horse Group

Cairo, Egypt

501-1000 employees

Engineering Services

N/A

Dec 2006 to Jun 2010 (3 years 6 months)
The Group Chairman Office Manager at Horse Group

Experience Details

The Group Chairman Office Manager

Administration

Experienced (Non-Manager)

- Arrange the coming mails according to priority and present it.
- Make and receive the chairman phone calls.
- Send and receive faxes.
- Scheduling the chairman appointments.
- Attend board meetings, taking notes and briefing for the chairman.
- Typing all the company correspondence in Arabic – English.
- Supervising the tidiness of the chairman office.
- Supervising the attendance of the company employees.
- Make purchasing orders of the company needs, receiving the offers and selecting the suppliers.
- Arrange the filing system.
- Meet the chairman guests and schedule there meetings.
- How to handle customer
- Follow up with the employees and trouble shoot arising problems.
- Follow up the employees assigned tasks and make sure of it is perfectly fulfilled.
- Carrying out whatever comes up and need to be handled.


Company Details

Horse Group

Cairo, Egypt

501-1000 employees

Engineering Services

N/A

Jan 2003 to Jan 2006 (3 years)
Tour Operator at Caravan Tours

Experience Details

Tour Operator

Administration

Experienced (Non-Manager)

N/A


Company Details

Caravan Tours

Cairo, Egypt

1-10 employees

Travel and Tourism

N/A

Nov 2000 to Jan 2002 (1 year 2 months)

Achievements


Seeking a challenging position with a reputable company where my skills and knowledge can be utilized and developed.

Education

B. A Commerce in Accounting

Education Details

B. A Commerce

Accounting

ALex University, Egypt

C / Good / 65 - 75%

Accounting

I studied Quality Management Diploma (QM) Post graduate Diploma (Arab Academy for Science and Technology and Maritime Transport)

ALex University
1996 - 2000

Certifications

Certificate details

 Quality Management Diploma (QM) Post graduate Diploma

Jul 2015

Excellent

N/A

N/A

(Arab Academy for Science and Technology and Maritime Transport

I studied and successfully finished the following courses:
Contemporary Management 
Quality Management 
Lean Six Sigma
Quality Assurance
Statistical Techniques 
Project Management

Certificate details

 Diploma in Microsoft Office

Aug 2006

N/A

N/A

N/A

CompuTec Training Center

N/A

Training and Courses

Training/Course Details

 Lead Auditor Transition course ISO 9001/2015

Jan 2016

Egyptian Society for Quality ESQ)

ISO 9001-2015 Transition Course for lead auditor

Training/Course Details

 (TOEFL) Test

Apr 2009

AUC

N/A

Training/Course Details

English Courses

Apr 2008

AUC

N/A

This profile is fresh!
Last update 2 days ago.

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Profile Skills and Keywords

? (TOEFL) Test? Diploma In Microsoft Office? Lead Auditor Transition Course ISO 9001/2015? Quality Management Diploma (QM) Post Graduate DiplomaAccountingAdministrationArabicDiverseyDocuments Controller & Quality AuditorEGECEngineering ServicesEnglishEnglish CoursesFood & Beverage Hygiene AuditorFood And Beverage ProductionOffice ManagerQuality AssuranceQuality Assurance ManagerQuality ControlThe Group Chairman Office ManagerTour OperatorTravel And Tourism

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Intermediate

Fields of Expertise

Quality Assurance

Quality Assurance

: Expert

: Extreme - I love it!

:

More than 7 years

Office Manager

Office Manager

: Expert

: Extreme - I love it!

:

3-5 years

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