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Senior Coordinator, Collector/Accounts Payable and Billing

• Job Details:Outbound calls to patients, carriers and/or any internal or external source as needed to resolve the issue. Written correspondence to patient with resolution if unable to resolve via phone. Handle sensitive client and patient interactions collecting payments. Thorough navigation of both Quest billing system and the web. Maintain all compliance and HIPAA regulations at all times.

Pharmacy Technician (Certified) / Customer Service

• Job Details:Processed prescriptions in a timely manner. Calling and faxing doctor offices and insurance companies. Inputting prescription in computer as well as selling over the counter products. Resolving customer issues; ensuring accurate information is provided. Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries. Consistently meet established productivity, schedule adherence, and quality standards while maintaining a good attendance record. Trained new technicians/clerk with getting on board with Connexus and Tasco systems.

Shift Supervisor

• Job Details:Process transactions and applications and provide great customer service to all clients by helping them choose the best beverage for their needs. Address customers’ questions, concerns, and refers to appropriate resources for resolution. Manage assigned departments at Starbucks and organized team meetings to educate teammates on new policies and procedures.