Wassim Elshaikh

Reception Supervisor

• Job Details:Oversee daily operations of the service reception area to ensure smooth and efficient customer flow. Supervise, train, and support reception staff, ensuring high levels of performance and professionalism. Act as the first point of contact for customers, handling inquiries, bookings, and complaints with a customer-first attitude. Coordinate with service advisors, workshop controllers, and technicians to ensure timely updates and efficient job scheduling. Monitor and maintain service appointment systems, ensuring optimal workshop loading and minimizing delays. Monitor KPI’s for service advisors. Following team to achieve target. Ensure team following SOP’s. Ensure reception working as per 5S. Arrange reception reports including inflow & outflow, repeat concerns analysis, daily summary report.

Senior Service Advisor

• Job Details:Greet customers professionally, assess their service needs, and provide expert advice on required maintenance and repair work. Prepare accurate and detailed job cards, ensuring all customer concerns and vehicle symptoms are clearly documented. Communicate effectively between customers and the workshop, relaying technical information in a clear and understandable manner. Upsell additional products and services based on vehicle inspection reports and manufacturer recommendations, while maintaining customer trust. Provide clear and transparent cost estimates, gain approval for repairs, and ensure all work complies with manufacturer and warranty guidelines. Monitor the progress of each vehicle through the workshop and proactively keep customers updated on timelines and any changes. Perform quality control checks on completed work and coordinate with technicians to resolve any issues before vehicle handover. Handle customer complaints or concerns with professionalism and seek timely resolutions to ensure satisfaction and loyalty. Mentor and support junior service advisors, assisting with training and performance improvement. Maintain accurate service records using dealer management systems (DMS), ensuring compliance with brand standards. Collaborate with parts, workshop, and sales departments to ensure a seamless and efficient customer experience. Contribute to achieving department targets for customer satisfaction (CSI), service revenue, and upselling. Stay updated with the latest technical knowledge, service bulletins, and product recalls to provide accurate advice.

Service Advisor

• Job Details:Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication. Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing. Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.