Wassim Ezzat Shehata

Operations Trade OfficerFull Time

• Job Details:Transaction Management: * Handle and approves all transactions processed & executed by the operation support coordinator according to the bank’s SOPs and manuals. * Coordinates with the heads of central operations or any other related departments in matter of manual business related interest concerning all branches (documentary operations, collection & money transfers). * Ensure proper handling of customer documentation through sending them the agreed TAT and efficiently follow up until implementation according to banks TAT &approved service level agreements. *Ensure the quality of requests received by personal Bankers/Senior Personal Bankers, in terms of data completion, no missing documents and report any issue is a timely manner to deputy branch head & Operation senior officer. * Ensure that there is no returned cases from central operations or any concerned departments for being discrepant. * Prepares the necessary data needed when required for measuring business performance and plan for enhancement. * Solves customer problems immediately and raise the unsolved ones to the branch manager or deputy branch manager & operations officer for necessary action. * Ensure proper controls & checks over receiving applications from customer related to LCs, LGs, IDCs, money transfer, collection….etc. and ensure that it sent to central operations correctly and efficiently or delivering documents to customers. Transfers knowledge, guide and act as role model for younger staff. * Ensures that the operation support coordinators perform filling and carefully maintain bank data, documents & forms in an efficient and secure manner, and according to bank SOPs and prevailing regulations. * Ensures proper cross checking between operation support coordinator. * Follows all relevant department policies, processes, procedures and instructions so that work is carried out in a controlled aned consistent manner. And recommend any changes that might be more efficient to the direct supervisor. Day-to-day operations * Follows on the day-to-day operations assigned for the Account Service Representative and ensure continuity of work. * Complies with all relevant CBE regulations, banking laws, AML regulations and internal Bank policies and code of conduct in order to maintain Banks sound legal position and mitigate any potential risks. * Sets priorities to subordinates, distribute workload, set time frame for implementation and follow up on performance. * Evaluates staff performance and recommend professional status changes and manpower requirements. * Performs any additional related tasks as assigned.