Wasseem El Masry

Business Development Manager at Kawalees Outsourcing

New Cairo, Cairo, Egypt

Kawalees Outsourcing

Aug 2014 - Present -10 yrs, 10 months

Egypt , Cairo

Job Details:• Responsible for inside sales, maintaining accounts, ensuring client satisfaction, upselling client packages. Main point of contact for clients. • Exceeded sales targets. • Oversaw five account managers. Developed and delivered training modules. • Worked closely with the operation and training managers.

Microsoft

Nov 2013 - Jul 2014 -8 months

Egypt , Cairo

Job Details: • Worked as an advisor for a variety of small to midsize clients. • Responsible for identifying IT solutions and ensuring licensing is correct. • Focused on immigrating clients to the cloud through Office 365. • Handled mainly the NEPA emerging region.

EGroup Corp – Research and Development

Nov 2006 - Sep 2008 -1 yr, 10 months

Egypt , Cairo

Job Details:• Responsible for creating and developing business plans, an online web portal, and communication portal for a call centre. • Oversaw 250 employees.

EGroup Corp – Research and Development

Mar 2005 - Oct 2006 -1 yr, 7 months

Egypt , Cairo

Job Details:• Managed defined services including planning, development, implementation and maintenance for allocated accounts within portfolio. • Handled over 15 offshore accounts. • Defined measurement systems to accurately monitor and report performance metrics and client satisfaction to the client, company and our employees • Provided accurate, timely and professional written statistical and verbal reports to management for historical, current status, and forecasting purposes. • Mentored team leaders and operational mangers in their overall tasks.

Bachelor of Mass Communication in Broadcasting
Misr University for Science and Technology (MUST)
Jan 2003 - Jan 2007 - 4 yr
High School - Other
david karam educational centre
Jan 2000