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waseem yousry ossman

Assistant branch manager

Smouha, Alexandria, Egypt

Work Experience

Ghabbour Auto

  • Assistant Branch ManagerFull Time

    Mar 2019 - Present -6 yrs, 4 months

    Egypt , Alexandria

    • Senior sales RepresentativeFull Time

      Mar 2016 - Mar 2019 -3 yrs

      Egypt , Alexandria

      • Job Details:Review sales statistics and plan more effectively to improve sales Understand cars by studying their features and capabilities, as well as comparing and contrasting competitive models Ensure that customers understand the vehicle’s operating features, paperwork and warranty Participates in sales meetings and training provided by the dealership and manufacturers
  • Senior Sales ExecutiveFull Time

    Eltarek - Tarek Ismail

    Oct 2015 - Mar 2016 -5 months

    Egypt , Alexandria

    • Job Details:Enhances staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members. Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. Contributes to team effort by accomplishing related results as needed.
  • Sales Representative Full Time

    Eltarek - Tarek Ismail

    Aug 2014 - Oct 2015 -1 yr, 1 month

    Egypt , Alexandria

    • Job Details:Make calls and communicate with customers to sell products Fulfill customer’s queries over phone and maintain email to follow up contacts, sales and quires. Maintain daily, weekly report in professional manner. Apart from contacting previous customers will have to reach out for new customers. Maintain professional relationship with every customer. Achieving individual sales monthly target Attend sales meetings, take orders, test products and negotiate price.
  • Retail AdvisorFull Time

    Vodafone Egypt

    Nov 2013 - Aug 2014 -9 months

    Egypt , Alexandria

    • Job Details: -Achieving individual Sales monthly target, net activation 100% (Quantitative). -Enhance after selling service & provide total customer satisfaction. -Handle customers’ inquiries and provide solutions to their problems. -Sell Vodafone products and services and ensure proper collection of required documents. -Promote handsets and accessories. -Ensure compliance to policies & procedures. -Handle and keep records of cash & inventory to maintain accurate data that can be used for the 2nd shift and daily reports. -Prepare reports including briefing, daily activity, closing sheet & follow up. -Positive and effective involvement in implementing the retail plan. -Handling all paper work which is reported to the different company departments.
  • Education

    • BS in Business Communication - Human Resource Management

      Walden University

      Jan 2013 - Jan 2014 - 1 Year

    • BSc in social work

      The Higher Institute of Social Work in Alexandria

      Jan 2003 - Jan 2008 - 5 yr

    Skills

    • Customer Service
    • Sales
    • Public Relations (PR)
    • Sales Manager
    • Oracle Seibel CRM
    • Customer Care Administration Tool 'CCAT'
    • NTSwincash
    • Manager

    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • French

      Intermediate

    Training & Certifications

    • Experience Certificate from EGAD

      Engineering Group For ِِArchitecture & Decoration ·2013
    • international Computer Driving License (ICDL)

      Northern Command Institute·2011
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