Warren Alfaro Lapitan

Customer Service RepresentativeFull Time

• Job Details:DRIVER ACTIVATION TEAM (Telus International Philippines, Uber US Account) • Provided support and services to clients who wish to drive with Uber. • Processed documents for driver application via email/chat support. • Performed related tasks as directed by Subject-Matter Expert, Supervisor and Account Manager. FITNESS ADVOCATE (Telus International Philippines, Fitbit Account) • Provided instructions and support to Fitbit clients regarding product usage and troubleshooting steps. • Resolved issues via email management and technical support. • Performed related tasks as directed by Subject-Matter Expert, Supervisor and Account Manager.

SECRETARY cum RECEPTIONISTFull Time

• Job Details:• Receive, direct and relay telephone messages and fax messages. • Direct the general public to the appropriate staff member. • Maintain the general file system and file all correspondence. • Assist in the planning and preparation of meetings, conferences and conference telephone calls. • Make preparations for Boards Council and committee meetings. • Maintain an adequate inventory of office supplies. • Respond to public inquiries.

SALES CONSULTANT/RESERVATION SPECIALISTFull Time

• Job Details:(Teleperformance Philippines, Jetstar Account) • Provided customer care services and support to Jetstar clients regarding airline reservations. • Resolved issues via email/phone management and Sales/Billing support. • Performed related tasks as directed by Subject-Matter Expert, Supervisor and Account Manager. TECHNICAL SALES-BILLING REPRESENTATIVE (Teleperformance Philippines, Norton by Symantec Account) • Provided customer care services and support to PC Tools clients migrating to Norton regarding product installation/uninstallation and functions. • Resolved issues via phone management and Technical/Sales/Billing support.