Walid Ibrahim Mohamed

IFFCO

• System AdministratorFull Time

  May 2017 - Feb 2021 -3 yrs, 9 months

  Egypt , Cairo

  • Job Details:•Provide tier one and tier two support for Users issue and any information technology problems. •implement and manage Office 365 applications (Exchange Online, SharePoint, Skype For Business, Teams, OneDrive) •Solid Knowledge of implementing, maintaining and troubleshooting core Windows infrastructure services such as Active Directory, Group Policies, DNS, DHCP, IIS, Certificate Services, etc. •Ensure availability and continuity of the infrastructure services, systems and key processes & reviewing system and application logs. •Managing Symantec Backup exec version 2012 & 20.3. Creating backup policy, scheduling, restoring, planning and design •Manage WSUS to apply OS patches and upgrades on a regular basis •Manage Symantec End Point Protection, ensuring all machines are protected and properly updated with Endpoint Security, Anti-Virus, Anti-Spam, Anti-Spyware, etc •Ensure the availability, scalability, security, and performance of the VMware ESXi environment. •installing, configuring & administrating Cisco Telephony & Network Solutions (Cisco IP Phones, Cisco Call Manager) •Good hand on Experience on Cisco Firepower and TMG Firewall to manage internet access. •Design and administration of SCCM for network imaging, packaging, and software deployment required. •Manage Cisco devices ASA ,Routers, Switches and VPN access
• IT HelpdeskFull Time

  Jan 2014 - May 2017 -3 yrs, 4 months

  Egypt , Cairo

  • Job Details:•Provide tier one support for any information technology issues and problems. • Installing and configuring computer hardware, operating systems, applications and other IT equipment’s •Manage time attendance & Access control devices. •Setting up new users' accounts and profiles and dealing with password issues. •Maintaining inventory and replacing parts as required •Monitoring and maintaining computer systems, communications systems, and networks. •Assist in the development of processes to maintain business continuity and recovery standards for endpoint systems and networks •Administrating, Establishing and Utilizes Security policies relating to access the internet, ensure of data protection from the internet by applying firewalls on policies by Microsoft TMG. •Establishes and maintains contact with vendors for support and problem resolution •Maintaining inventory and replacing parts as required