Basic Info
Walid hendy
15 years
Cairo Governorate, Egypt
Bachelor's Degree
Manager
Work Experience
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MC Trainer & Technical Support at LG Electronics
Experience DetailsMC Trainer & Technical Support Customer Service/Support Experienced (Non-Manager) N/A Company DetailsLG Electronics (multinational) Cairo, Egypt More then 1000 employees Electronics and Semiconductors N/A
Jun 2011 to present (6 years 1 month)
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ENGLISH CALL CENTER SALES AGENT (CALL USA AMERICAN CLIENTS) at Financial Advising Services
Experience DetailsENGLISH CALL CENTER SALES AGENT (CALL USA AMERICAN CLIENTS) Banking Manager N/A Company DetailsFinancial Advising Services Egypt 101-500 employees Financial Services N/A
Mar 2009 to Jun 2011 (2 years 3 months)
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SITE ADMINISTRATOR AND HR ASSISTANT at Capital Drilling
Experience DetailsSITE ADMINISTRATOR AND HR ASSISTANT Administration, Human Resources Manager SITE ADMINISTRATOR AND HR ASSISTANT Company DetailsCapital Drilling (multinational) Egypt 501-1000 employees Mining and Metals N/A
Dec 2005 to Dec 2006 (1 year)
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Achievements
i have worked now for over five years in LG ME Customer Service Call Center as Mobile trainer and technical support by making power point presentations and giving training for the agents about the new models and its specifications
i have worked now in customer service field and have got the knowledge and the ways in handling the customers and helping them in getting their requirements
i made good environment in the site to make the employers work without any issues and give their top performance
Education
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BA in Commerce
Education DetailsBA Commerce Ain Shams University, Egypt C / Good / 65 - 75% N/A N/A Ain Shams University
1996 - 2000
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High School - Thanaweya Amma
High School DetailsThanaweya Amma Nokrashy Egypt 1996 B / Very Good / 75 - 85% N/A Nokrashy
1996
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Training and Courses
Training/Course DetailsMobile Communication May 2012 LG Electronics N/A |
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TTT at LG Electronics
May 2012
Training/Course DetailsTTT May 2012 LG Electronics N/A |
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MOT at LG Electronics
May 2012
Training/Course DetailsMOT May 2012 LG Electronics N/A |
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Soft Skills at LG Electronics
May 2012
Training/Course DetailsSoft Skills May 2012 LG Electronics N/A |
Likes and Dislikes
technologies, hobbies, places, activities, sports, books, magazines, people
Last update more than 2 months ago.
Profile Skills and Keywords
ActivitiesAdministrationArabicBankingBooksCapital DrillingCommerceCommunicatorCustomer ServiceENGLISH CALL CENTER SALES AGENT (CALL USA AMERICAN CLIENTS)Electronics And SemiconductorsEnglishFinancial ServicesHandles StressHard WorkerHobbiesHuman ResourcesLG ElectronicsLeaderMC Trainer & Technical SupportMOTMagazinesMangementMicrosoft ExcelMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft WordMining And MetalsMobile CommunicationPeoplePlacesPresenterSITE ADMINISTRATOR AND HR ASSISTANTSoft SkillsSportsSupportTTTTechnologiesTechnologyWindows Movie MakerSelf-assesed Skills
Tools and Technologies
Microsoft Windows
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Windows Movie Maker
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Microsoft Word
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Microsoft Excel
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Microsoft PowerPoint
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Microsoft Outlook
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Microsoft Office
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Fields of Expertise
mangement
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administration
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technology
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Mobile Communication
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Key Skills
Leader, Communicator, Hard worker, Presenter, Handles StressOnline Presence
