
Walid Elshamsi
General manager Operations - Hospitality, Food & Beverage, Facilities management
Alexandria, EgyptWork Experience
General manager Operations - Hospitality, Food & Beverage, Facilities managementFull Time
EFS Dubai
May 2016 - Dec 2019 -3 yrs, 7 months
United Arab Emirates , Dubai
- Job Details:• Manage the standards and procedures of the hospitality, food & beverage and facilities Managment services through effective planning, organization, and decision-making in compliance with all applicable guidelines. • Conduct regular quality inspections to ensure compliance with quality standards and preventative maintenance goals • Ensure Branches are maintained in compliance with standards • Maintain Pioneer Vision Group Standard Operating Procedures (SOPs) and audit standards related the hospitality and catering services. • Access, utilize and analyze reports provided by ancillary departments. • Create and maintain a positive brand image. Achieve targeted financial objectives. • Manage the profit and loss statement at all Branches. • Monitor Targets and competition for pricing opportunities • Projects revenue • Identify, manage and drive sales opportunities to increase revenue. • Preparation of yearly budget for all division. • Monitor the achievement of budgeted. • Monitor the forecast purchase of new equipment, utensils, furniture’s, fixture, fittings.... etc. • Monitor purchase orders related to the service requirements ... etc.
Operations Manager - Hospitality, Food & Beverage and Facilities managementFull Time
Abu Dhabi National Hotel
Feb 2009 - Apr 2016 -7 yrs, 2 months
United Arab Emirates
- Job Details:• Planning, organizing and developing hospitality, F&B and facilities Managment. services whilst meeting customer expectations, financial targets as well as food and hygiene standards. • Leading financial oversight including budgeting, growth modeling and related functions. Auditing standards of catering services, maintenance and infrastructure to ensure conformity to requisite grading standards. • Positively impacting operational outcomes through effective liaison between managers and staff and implementing best practices across the organization. • Formulating strategic plans for achieving set targets. Ascertaining problem areas with focus on productivity, profit, business development and personnel growth. • Monitoring the implementation of health/safety guidelines as per HACCP standards and maintaining quality of the food/services provided in catering facility. • Directing/ and monitoring the daily activities of the catering staff, handling all aspects of their training to maintain high standards for safety, sanitation, quality, presentation and maintenance at all times. • Keeping abreast of current trends and developments in the catering industry including menus, consumer tastes and management issues and implementing appropriate strategy to ascertain profitability of business operations.
Operations manager - Hospitality, Food & Beverage and facilities managementFull Time
Damac Hospitality Dubai
Oct 2000 - Jan 2009 -8 yrs, 3 months
United Arab Emirates
- Job Details:Duties and Responsibilities: Responsible for all phases of the day to day operations. • Ensure the provision of quality food and service, to the requirements and satisfaction of the customer. • Plan and cost menus, making sure that budgetary limits and prescribed menus are adhered. • Achievement of the business strategy & objectives • Maintenance of quality and service standards • Encouraging, identifying and developing best practice strategy. • Management of training and development systems for all staff • Administer financial plans along with budgets. • Managing a team of approximately 320 employees in a busy work environment. • Negotiating contracts, ensuring that they balance value and risk. • Creating, managing and analyzing performance data and other information. • Ensuring compliance to all Environmental Health & Safety goals & objectives. • Ensuring that capacity and capability are continually planned. • Aware of the needs of the customer, continuous strive.
Education
Bachelor's Degree in Hotel Management
Alexandria University (ALEXU)Jan 1994 - Jan 1998 - 4 yr
High School - Thanaweya Amma
Secondary hotelJan 1994
Skills
- BICSc Standers
- Catering Services
- HoReCa Sales
- services contracts
- Productions and Operations
- ISO 22000
- Microsoft Office
- Internet
- Developing Services
- Quality Control
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Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
• OHSAS 18001:2007, ISO 9001:2000, ISO 14001:2004, ISO 22000:2005, ISO 18001:2007
AUH·2012• Food and Safety Training Level 4
AUH·2012• Management Communication Skill Course
AUH·2009• Development And Improvement The hospitality services
AUH·2008• Quality Management Services And management cost control
DXB·2007• Train The Trainer’s
DXB·2006• Service Leadership Training,
DXB·2005• Leadership Skills and Motivation Course,
DXB·2005HACCP Implementation and Auditing
AUH·2004• Mobilizations & De Mobilizations
AUH·2003Hotel Management
1998