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Walid Elshamsi

General manager Operations - Hospitality, Food & Beverage, Facilities management

Alexandria, Egypt

Work Experience

  • General manager Operations - Hospitality, Food & Beverage, Facilities managementFull Time

    EFS Dubai

    May 2016 - Dec 2019 -3 yrs, 7 months

    United Arab Emirates , Dubai

    • Job Details:• Manage the standards and procedures of the hospitality, food & beverage and facilities Managment services through effective planning, organization, and decision-making in compliance with all applicable guidelines. • Conduct regular quality inspections to ensure compliance with quality standards and preventative maintenance goals • Ensure Branches are maintained in compliance with standards • Maintain Pioneer Vision Group Standard Operating Procedures (SOPs) and audit standards related the hospitality and catering services. • Access, utilize and analyze reports provided by ancillary departments. • Create and maintain a positive brand image.  Achieve targeted financial objectives. • Manage the profit and loss statement at all Branches. • Monitor Targets and competition for pricing opportunities • Projects revenue • Identify, manage and drive sales opportunities to increase revenue. • Preparation of yearly budget for all division. • Monitor the achievement of budgeted. • Monitor the forecast purchase of new equipment, utensils, furniture’s, fixture, fittings.... etc. • Monitor purchase orders related to the service requirements ... etc.
  • Operations Manager - Hospitality, Food & Beverage and Facilities managementFull Time

    Abu Dhabi National Hotel

    Feb 2009 - Apr 2016 -7 yrs, 2 months

    United Arab Emirates

    • Job Details:• Planning, organizing and developing hospitality, F&B and facilities Managment. services whilst meeting customer expectations, financial targets as well as food and hygiene standards. • Leading financial oversight including budgeting, growth modeling and related functions. Auditing standards of catering services, maintenance and infrastructure to ensure conformity to requisite grading standards. • Positively impacting operational outcomes through effective liaison between managers and staff and implementing best practices across the organization. • Formulating strategic plans for achieving set targets. Ascertaining problem areas with focus on productivity, profit, business development and personnel growth. • Monitoring the implementation of health/safety guidelines as per HACCP standards and maintaining quality of the food/services provided in catering facility. • Directing/ and monitoring the daily activities of the catering staff, handling all aspects of their training to maintain high standards for safety, sanitation, quality, presentation and maintenance at all times. • Keeping abreast of current trends and developments in the catering industry including menus, consumer tastes and management issues and implementing appropriate strategy to ascertain profitability of business operations.
  • Operations manager - Hospitality, Food & Beverage and facilities managementFull Time

    Damac Hospitality Dubai

    Oct 2000 - Jan 2009 -8 yrs, 3 months

    United Arab Emirates

    • Job Details:Duties and Responsibilities: Responsible for all phases of the day to day operations. • Ensure the provision of quality food and service, to the requirements and satisfaction of the customer. • Plan and cost menus, making sure that budgetary limits and prescribed menus are adhered. • Achievement of the business strategy & objectives • Maintenance of quality and service standards • Encouraging, identifying and developing best practice strategy. • Management of training and development systems for all staff • Administer financial plans along with budgets. • Managing a team of approximately 320 employees in a busy work environment. • Negotiating contracts, ensuring that they balance value and risk. • Creating, managing and analyzing performance data and other information. • Ensuring compliance to all Environmental Health & Safety goals & objectives. • Ensuring that capacity and capability are continually planned. • Aware of the needs of the customer, continuous strive.
  • Education

    • Bachelor's Degree in Hotel Management

      Alexandria University (ALEXU)

      Jan 1994 - Jan 1998 - 4 yr

    • High School - Thanaweya Amma

      Secondary hotel

      Jan 1994 

    Skills

    • BICSc Standers
    • Catering Services
    • HoReCa Sales
    • services contracts
    • Productions and Operations
    • ISO 22000
    • Microsoft Office
    • Internet
    • Developing Services
    • Quality Control
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    Languages

    • Arabic

      Fluent
    • English

      Fluent

    Training & Certifications

    • • OHSAS 18001:2007, ISO 9001:2000, ISO 14001:2004, ISO 22000:2005, ISO 18001:2007

      AUH·2012
    • • Food and Safety Training Level 4

      AUH·2012
    • • Management Communication Skill Course

      AUH·2009
    • • Development And Improvement The hospitality services

      AUH·2008
    • • Quality Management Services And management cost control

      DXB·2007
    • • Train The Trainer’s

      DXB·2006
    • • Service Leadership Training,

      DXB·2005
    • • Leadership Skills and Motivation Course,

      DXB·2005
    • HACCP Implementation and Auditing

      AUH·2004
    • • Mobilizations & De Mobilizations

      AUH·2003
    • Hotel Management

      1998
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