Basic Info

Walid Mohamed

10 years

Alexandria, Egypt

Bachelor's Degree

Manager

Work Experience

Learning & Development Manager at Bonnon Coffee Co. LTD

Experience Details

Learning & Development Manager

Operations/Management

Manager

Major Responsibilities :-

Set direction, coordinate and deliver various Learning programs in order to develop staffs,
Provide Primary training for new joiners and continual training for the existing staffs .
Set future Learning strategy plans as per the required positions or competence, for ongoing effectiveness at the higher levels,
Maintain consistent evaluation for training modules and materials to fulfil staff needs and measure the effectiveness of delivery ,



Company Details

Bonnon Coffee Co. LTD

Jeddah, Saudi Arabia

51-100 employees

Food Services/Restaurants/Catering

www.bonnoncoffee.com

Sep 2013 to present (3 years 3 months)
Food Safety Team Leader at Bonnon Coffee Co. LTD

Experience Details

Food Safety Team Leader

Quality

Manager

Functions in Developing Company FS :-

Implement ( FSMS ) Food Safety Management System as per ISO 22000 standards,
Develop the HACCP (Hazard Analytical Critical Control Point) and ensure documentation , and ongoing improvement.
Maintain Food Safety, hygiene, quality environment all over stores and approved suppliers .
Report and resolve all quality issues relating to stores, and distributors.
Follow up with food safety related customer complaints through monitoring quality & process
Train and develop staff individuals in regular basis in terms of food safety awareness.

Key Achievements:-

Complete successfully the Audit of ( FSMS ) Food Safety Management System as per ISO 22000 standards by TUV Rheinland Arabia LLC , and Bonnon Coffee Company L.T.D is recommended for granting the ISO certificate as per the standard ,


Company Details

Bonnon Coffee Co. LTD

Jeddah, Saudi Arabia

51-100 employees

Food Services/Restaurants/Catering

www.bonnoncoffee.com

Sep 2013 to Oct 2015 (2 years 1 month)
Store Manager at Starbucks

Experience Details

Store Manager

Customer Service/Support

Experienced (Non-Manager)

Store Manager at ( Arabic Academy for Science and Technology & City Center and Sanstefano ) Stores ,

Major Responsibilities :-

Responsible for efficient and profitable operation of stores.
Guarantee full participation of Partners in achieving store goals .
Lead and empower store Partners to ensure that Starbucks service experience’ is consistently provided for customers through quality store operations.
Maintain the highest levels of customer satisfaction ,
Train and develop Partners to Starbucks` customer service standards, operating standards.
Ensure the proper types and amounts of materials, supplies and merchandise are ordered and stocked


Company Details

Starbucks (multinational)

Alexandria, Egypt

101-500 employees

Food Services/Restaurants/Catering

www.starbucks.com

Sep 2008 to Aug 2013 (4 years 11 months)
Assistant Manager at Starbucks

Experience Details

Assistant Manager

Customer Service/Support

Experienced (Non-Manager)

Assistant Manager in Alex City Center store ,
Ensures that service and store standards are met by providing customers with prompt and friendly service,
Quality beverages and products. As a ‘lead worker’,
Supports store management in ensuring daily operating procedures are followed by all staff during shift.


Company Details

Starbucks (multinational)

Alexandria, Egypt

101-500 employees

Food Services/Restaurants/Catering

www.starbucks.com

May 2008 to Sep 2008 (4 months)
Coffee Ambassador at Starbucks

Experience Details

Coffee Ambassador

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Coffee Ambassador for Starbucks Egypt ,
Complete” CLC Module “Classroom workshop Facilitator.
Working with learning department to develop the new joiners,
Travel to Amsterdam to witness the roasting progression in Starbucks` Netherlands roasting planet ,


Company Details

Starbucks (multinational)

Cairo, Egypt

101-500 employees

Food Services/Restaurants/Catering

www.starbucks.com

Feb 2007 to Feb 2008 (1 year)
Supervisor at Starbucks

Experience Details

Supervisor

Hospitality/Hotels/Food Services

Entry Level

Supervisor at ( Starbucks ) Alshaya L.L.C Kuwait
Travel to Kuwait in order to receive the needed training for opening new markets,
Opening team for Starbucks Egypt.


Company Details

Starbucks (multinational)

Salmiya, Kuwait

101-500 employees

Food Services/Restaurants/Catering

www.starbucks.com

May 2006 to Oct 2006 (5 months)
Sales Representitve at MAS Computer

Experience Details

Sales Representitve

Customer Service/Support

Entry Level

Retail sales representitve


Company Details

MAS Computer

Alexandria, Egypt, Egypt

11-50 employees

Computer Hardware

N/A

Jan 2006 to May 2006 (4 months)
Teacher at Ola gharbia school

Experience Details

Teacher

Education/Teaching, Training/Instructor

Entry Level

Primary school teacher


Company Details

Ola gharbia school

Alexandria, Egypt, Egypt

11-50 employees

Education

N/A

Sep 2004 to Sep 2005 (1 year)

Achievements


During my tenure with Bonnon, I Revised and Developed two Operational Manuals and four training programs supported with videos and slideshow presentations.
During my tenure with Bonnon, I Implement the said new training programs to (from 50 to 60) employees from different levels.




Recently Achievements:
Managing successfully the Audit of Food safety management system as per ISO 22000 standards , and Bonnon CO. LTD is considered as an ISO holding organization


Achieved 87% in Alshaya internal audit in Starbucks` Alex city center store



Won the first coffee ambassador challenge in Starbucks Egypt and recognized for attending the EMEA celebration in Amsterdam.


Education

Bachelor's Degree in Education

Education Details

Bachelor's Degree

Education

Alexandria University, Egypt

C / Good / 65 - 75%

Arabic Department

N/A

Alexandria University
1998 - 2002
High School - Thanaweya Amma

High School Details

Thanaweya Amma

alnasrya

Egypt

1998

A / Excellent / 85 -100%

N/A

alnasrya
1998

Certifications

ICDL
Jan 2004

Certificate details

ICDL

Jan 2004

N/A

N/A

N/A

Future Generation Foundation+9+

N/A

Training and Courses

Training/Course Details

BBSA

Jan 2004

New horaizon ( Amideast )

Basic Business Skills Acquisition

Training/Course Details

ICDL

Jan 2004

Fuculty of Agriculture , Alexandria

International Computer Driving Licence

This profile is fresh!
Last update 24 days ago.

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Profile Skills and Keywords

ArabicAssistant ManagerAuditingBBSABusiness-orientedCateringCoffee AmbassadorCommunication SkillsComputer HardwareCustomer CareCustomer ServiceCustomer-orientedEducationEnglishFood SafetyFood Safety Team LeaderFood ServicesHard WorkerHonesty And IntegrityHospitalityICDLLearning & DevelopmentLearning & Development ManagerManagementManagmentMicrosoft OfficeNegotiatorProblem SolverQuality AssuranceQuality ControlRestaurantsSales RepresentitveStarbucksStore ManagerSupervisorSupportTeacherTeam ManagmentTransparency And Accountability

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Care

Customer Care

: Expert

: Extreme - I love it!

:

More than 7 years

food safety

food safety

: Advanced

: High

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

Auditing

Auditing

: Intermediate

: High

:

1-3 years

Fields of Expertise

Team Managment

Team Managment

: Expert

: Extreme - I love it!

:

3-5 years

Managment

Managment

: Expert

: Extreme - I love it!

:

3-5 years

customer service

customer service

: Expert

: Extreme - I love it!

:

5-7 years

Quality Assurance

Quality Assurance

: Advanced

: High

:

1-3 years

learning & Development

learning & Development

: Advanced

: High

:

3-5 years

Key Skills

Business-oriented, Hard worker, Negotiator, Customer-oriented, Problem Solver

Online Presence

https://eg.linkedin.com/in/walidsobhyhttps://facebook.com/Walid_sophyhttps://facebook.com/Walid_sophyhttp://www.bonnoncoffee.comhttps://twitter.com/Walid.sobhie

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