walid mustafa

Technology Specialist at Jubail Charitable Society

Riyadh

Jubail Charitable Society

Sep 2020 - Present -4 yrs

Saudi Arabia

Job Details:Responsible for establishing IT policies, promoting security awareness, managing server infrastructure, monitoring systems, and resolving complex technical issues through a ticketing system to minimize downtime. Oversaw the development of networks and connected devices, managed critical ERP systems ("Manafith" and "Al-Khair"), and maintained security through surveillance and anti-theft systems (Hik-connect, Ajax). Prepared technical reports, managed equipment handovers, organized data backup and recovery processes, and provided cost estimates for IT procurement needs.

Majid Dakhil Allah Al-Qurashi Foundation

Dec 2019 - Feb 2020 -2 months

Saudi Arabia

Job Details:Provided tier 2 IT support. Managed the company's ERP system (Menaitech). Installed, configured, and patched user hardware and software. Set up and maintained network printers and peripheral devices. Diagnosed and resolved various hardware and software issues.

Elber Charity Association in Moligh

Dec 2011 - Nov 2019 -7 yrs, 11 months

Sudan

Job Details:Installed and configured operating systems, software, and hardware. Managed the surveillance camera system for facility security. Maintained vendor relationships for timely product and service delivery. Ensured software licenses and patches were up to date. Proactively reviewed system and network performance. Troubleshot hardware and software issues. Monitored live and recorded CCTV.

Bachelor's Degree in Information Technology
Sharq El Niel College
Jan 2006 - Jan 2011 - 5 yr