walid Elbadry

Senior Operations Officer

• Job Details:Monitor and improve branch KPIs, ensure compliance with anti-money laundering protocols. Ensure the promotion of alternate channels to customers to reduce traffic in branches, as well as meeting the bank standards offloading rate. Meeting operations cross selling targets without affecting their primary work and service standards in order to contribute in the achievement of the branches KPIs. Oversee branch cash handling, central vault coordination, and large depositors' cash flow. Supervise, review, and coach tellers and operations staff to meet productivity and service standards. Lead training and development initiatives to build second-line staff and boost performance. Approve non-cash transactions and ensure alignment with SOPs and turnaround times. Escalate unresolved issues, identify fraud risks, and monitor adherence to CBE regulations.

Operation Officer

• Job Details:Supported daily operational processes and customer transactions. Assisted in ensuring branch compliance with internal controls and risk mitigation.

Unit Head

• Job Details:Managed vault, ATM, and teller operations. Led staff training, performance evaluation, and daily operational audits. Maintained compliance through pre-audits and risk control measures.