Basic Info

Waleed Safwat

9 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Complaints Specialist at Hindawi Publishing Corporation

Experience Details

Customer Complaints Specialist

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Hindawi Publishing Corporation

Cairo, Egypt

501-1000 employees

Publishing and Printing

www.hindawi.com

Mar 2016 to present (9 months)
Quality Control Specialist at Hindawi Publishing Corporation

Experience Details

Quality Control Specialist

Quality

Experienced (Non-Manager)

• Analyzing and controlling the nonconforming outputs and implementing the corrective and preventive actions to ensure the company’s continuous improvement.


Company Details

Hindawi Publishing Corporation (multinational)

Cairo, Egypt

501-1000 employees

Publishing and Printing

www.hindawi.com

Oct 2016 to present (2 months)
Editorial Assistant at Hindawi Publishing Corporation

Experience Details

Editorial Assistant

Customer Service/Support

Experienced (Non-Manager)

1.Check the submitted manuscripts in terms of authors’ list, missing data and manuscripts’ title.
2. Assign the approved manuscript to the appropriate editor.
3. Follow up on the editorial workflow at all stages to ensure timely completion of the process.
4. Act as a liaison between authors, editors and reviewers during the whole review process.
5. Act as a liaison between authors of accepted manuscripts and the production unit in order to ensure receiving all materials required to proceed with the production cycle.
6. Work collaboratively with the Special Issues team in order to handle all cases related to the launched Special Issues.
7. Work collaboratively with the Information Technology Department in order to resolve complaints of all users.


Company Details

Hindawi Publishing Corporation

Cairo, Egypt

501-1000 employees

Publishing and Printing

www.hindawi.com

Apr 2015 to Mar 2016 (11 months)
International Customer Service Advisor at Vodafone International Services

Experience Details

International Customer Service Advisor

Customer Service/Support

Experienced (Non-Manager)

1.Own and manage the client relationship: resolving calls efficiently and effectively.
2. Ensure service level agreements are met and maintained.
3. Work as part of a team to ensure offering world-class Customer Service at all times.
4. Be proactive in regards to the improvement of processes and procedures.
5. Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
6. Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service, in addition to other responsibilities.


Company Details

Vodafone International Services (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

http://www.vodafone.co.uk/

Dec 2012 to Dec 2014 (2 years)
Sound Designer and Mixing Engineer at Vibe Studio

Experience Details

Sound Designer and Mixing Engineer

Media/Journalism/Publishing

Experienced (Non-Manager)

1. Oversee the development of songs.
2. Ensure that musicians' and investors' visions for a song are fulfilled in terms of vocals, sound effects and instrumental arrangements.
3. Technical skills are necessary to operate soundboards, playback tracks and utilize requisite computer software to edit sound.
4. Management duties involve booking compatible background vocalists and/or session musicians, coordinating studio time and hiring sound engineers to mix and master final recordings.
5. Interact well with others to ensure that everyone involved with a track or album shares a vision for success.
6. Articulate complex musical concepts in simple terms and tactfully resolve creative differences.


Company Details

Vibe Studio

Cairo, Egypt

1-10 employees

Media Production

N/A

Mar 2008 to Jan 2014 (5 years 10 months)
Production Manager at Awakening World Wide Ltd.

Experience Details

Production Manager

Manufacturing/Production

Manager

1. Overseeing the production process, drawing up a production schedule.
2. Ensuring that the production is cost effective.
3. Making sure that products are produced on time and are of good quality.
4. Working out the human and material resources needed.
5. Drafting a timescale for the job.
6. Monitoring the production processes and adjusting schedules as needed.
7. Working with managers to implement the company's policies and goals.
8. Identifying training needs, in addition to other responsibilities.


Company Details

Awakening World Wide Ltd. (multinational)

Cairo, Egypt

101-500 employees

Media Production

http://www.awakening.org/

May 2011 to Nov 2012 (1 year 6 months)
Vice Chief of the Translation Committee (volunteer) at Life Makers Association

Experience Details

Vice Chief of the Translation Committee (volunteer)

Analyst/Research

Entry Level

N/A


Company Details

Life Makers Association (multinational)

Cairo, Egypt

501-1000 employees

Non-Profit Organizations

http://www.lifemakers.org/

Jan 2007 to Dec 2010 (3 years 11 months)
Senior Travel Agent and Office Manager at TUIfly

Experience Details

Senior Travel Agent and Office Manager

Tourism/Travel

Manager

1. Arranging flights, insurance and accommodation.
2. Using a booking system to secure holidays.
3. Collecting and processing payments.
4. Advising clients on travel arrangements, e.g. visas and passports.
5. Sending out tickets to clients.
6. Keeping clients up to date with any changes.
7. Dealing with complaints or refunds, in addition to other responsibilities.


Company Details

TUIfly (multinational)

Cairo, Egypt

More than 1000 employees

Airlines/Aviation

www.tuifly.com

Jan 2009 to Sep 2010 (1 year 8 months)
Curriculum Editor (volunteer) at Junior Muslim Association

Experience Details

Curriculum Editor (volunteer)

Writing/Editorial

Entry Level

N/A


Company Details

Junior Muslim Association

Cairo, Egypt

11-50 employees

Education

N/A

Apr 2006 to Nov 2007 (1 year 7 months)

Education

Technical Diploma in Travel and Tourism.

Education Details

Technical Diploma

Travel and Tourism.

International Air Transport Association. United Nations., Canada

A / Excellent / 85 -100%

• Travel Ticketing. • Tourism. • Customer Services. • Hotel Booking. • Reservations and Booking.

N/A

International Air Transport Association. United Nations.
2006 - 2007
License of English Language and Literature. in English Language

Education Details

License of English Language and Literature.

English Language, English Literature

Cairo University, Egypt

Not specified

• English Language. • English Literature. • Linguistics. • Phonetics. • English History. • Poetry. • Novel. • Essay Writing. • French Language. • Latin Language. • Arabic language. • Latin Mythology.

N/A

Cairo University
2002 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Es-Salam College English Schools.

Egypt

2001

B / Very Good / 75 - 85%

N/A

Es-Salam College English Schools.
2001

Certifications

Certificate details

ICDL - International Computer Driving License.

Feb 2007

N/A

N/A

N/A

El-Nahda University.

N/A

Certificate details

TOEFL - Test of English as a Foreign Language

Apr 2016

N/A

N/A

N/A

Amideast

N/A

Training and Courses

Training/Course Details

Graphic Designing

Mar 2007

YAT

Foundation for graphic designing: • Photoshop • Illustrator. • Indesign.

This profile is fresh!
Last update 19 days ago.

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Profile Skills and Keywords

Adobe IllustratorAdobe PhotoshopAirlinesArabicAviationAwakening World Wide Ltd.CartoonComputer SkillsComputersCurriculum EditorCustomer Complaints SpecialistCustomer ServiceCustomer-orientedDetails-orientedEditorialEditorial AssistantEducationEnglishEnglish LanguageEnglish LiteratureEnglish/Arabic TranslationFrenchGermanGraphic DesignGraphic DesigningGymHindawi Publishing CorporationHuman Resources (HR)ICDLICDL - International Computer Driving License.InnovativeInternational Customer Service AdvisorJournalismLife Makers AssociationMac OSManufacturingMediaMedia ProductionMicrosoft OfficeMicrosoft WindowsMobile TechnilogiesMusicMusic ProductionNon-Profit OrganizationsOperationsPresenterProductionProduction ManagerPublishingPublishing And PrintingQuality AssuranceQuality ControlQuality Control SpecialistResearchSenior Travel Agent And Office ManagerSocialSound Designer And Mixing EngineerSound Designing And Mixing EngineeringSupportSwimmingTOEFL - Test Of English As A Foreign LanguageTUIflyTelecommunicationsTourismTravelTravel And Tourism.TravelingVice Chief Of The Translation CommitteeVodafone International ServicesWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Beginner

: Beginner

: Intermediate

German

German

: Intermediate

: Intermediate

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

Mac OS

Mac OS

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Windows

Microsoft Windows

: Advanced

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

3-5 years

Computer Skills

Computer Skills

: Advanced

: Extreme - I love it!

:

More than 7 years

ICDL

ICDL

: Advanced

: High

:

5-7 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: High

:

3-5 years

Adobe Illustrator

Adobe Illustrator

: Beginner

: High

:

1-3 years

Graphic Design

Graphic Design

: Beginner

: High

:

1-3 years

Human Resources (HR)

Human Resources (HR)

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Music Production

Music Production

: Expert

: Extreme - I love it!

:

More than 7 years

Sound Designing and Mixing Engineering

Sound Designing and Mixing Engineering

: Expert

: Extreme - I love it!

:

5-7 years

English/Arabic Translation

English/Arabic Translation

: Advanced

: High

:

5-7 years

Key Skills

Presenter, Customer-oriented, Details-oriented, Innovative, Social

Online Presence

https://eg.linkedin.com/in/waleedmsafwat

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