Basic Info

Waleed Mohammed

13 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

IT OPERATION MANAGER at UNION GROUP

Experience Details

IT OPERATION MANAGER

Operations/Management, IT/Software Development

Manager

1- Responsible for assembling a qualified IT team to be able to handle all first line of support issue.
2- Give the technical opinion in all new branches from the IT point of view.
3- Managing all connection types (ADSL, VPN, and Microwave)
4- Planning and monitoring the IT budget and spending.
5- Handling and support operation for the sales force automation system.


Company Details

UNION GROUP

Cairo, Egypt

501-1000 employees

Telecommunications

www.uniongroupegypt.com

Sep 2015 to present (2 years 1 month)
IT OPERATION MANAGER at UNION GROUP

Experience Details

IT OPERATION MANAGER

Operations/Management, IT/Software Development

Manager

1- Responsible for assembling a qualified IT team to be able to handle all first line of support issue.
2- Give the technical opinion in all new branches from the IT point of view.
3- Managing all connection types (ADSL, VPN, and Microwave)
4- Planning and monitoring the IT budget and spending.
5- Handling and support operation for the sales force automation system.


Company Details

UNION GROUP

Cairo, Egypt

501-1000 employees

Telecommunications

www.uniongroupegypt.com

Sep 2015 to present (2 years 1 month)
TECHNICAL SUPPORT AND TRAINING AND QUALITY CONTROL MANAGER at UNION GROUP

Experience Details

TECHNICAL SUPPORT AND TRAINING AND QUALITY CONTROL MANAGER

Engineering - Telecom/Technology, Operations/Management, Training/Instructor

Manager

1-Do the technical training for all the current and new hired engineers.
2- the product training on all new products for all the Retail and customer service staff
3- Do the technical support operation for any new or technical issues and communicate with SAMSUNG to get all new technical info and deliver to the staff.
4- Set and monitor the execution of the quality check for after and before the maintenance operation.
5- Manage the quality control team to assure the achievement of SMSUNG KPIs.
6- Planning and monitoring the technical support budget and spending


Company Details

UNION GROUP

Cairo, Egypt

501-1000 employees

Telecommunications

www.uniongroupegypt.com

Mar 2009 to Sep 2015 (6 years 6 months)
Repair Supervisor at Ring distrubution (Part of ORASCOM Telecom Holding)

Experience Details

Repair Supervisor

Customer Service/Support, Engineering - Telecom/Technology

Entry Level

1- Responsible for the repair operation for mobile phones brand SAMSUNG, Motorola, and Black Berry
2- Responsible for giving the needed technical training for all new technical staff.
3- Monitor and keep safety stock from spare parts needed in the service operation.
4- Assure the availability of latest software in all Lap's PCs.


Company Details

Ring distrubution (Part of ORASCOM Telecom Holding)

Cairo, Egypt

N/A

Telecommunications

N/A

Oct 2004 to Mar 2009 (4 years 5 months)

Education

BACHULAR DEGREE IN COMMUNICATION ENGINEERING in Communication Engineering

Education Details

BACHULAR DEGREE IN COMMUNICATION ENGINEERING

Communication Engineering

Al-Obour Higher Institute for Engineering and Technology, Egypt

C / Good / 65 - 75%

N/A

N/A

Al-Obour Higher Institute for Engineering and Technology
1999 - 2004

Certifications

ITIL
May 2016

Certificate details

ITIL

May 2016

N/A

N/A

N/A

New Horaizon

N/A

PMP
Aug 2016

Certificate details

PMP

Aug 2016

N/A

N/A

N/A

Amirican Champer

N/A

Certificate details

SAMSUNG certified service engineer

Mar 2005

N/A

N/A

N/A

I passed the same certificate seven years on row starting from year 2005

Training and Courses

Training/Course Details

communication skiles

Mar 2012

CDC academy

N/A

Training/Course Details

TOT ( Train Of the Trainner)

May 2011

Quest

N/A

Training/Course Details

communication skiles

Apr 2007

CDC academy

N/A

Training/Course Details

Time Managment and Supervisory Skiles

May 2015

Global Knowledg

N/A

Training/Course Details

Creating Super Manager

Jul 2017

AUC

1 The 5 Leadership Learning Disciplines 2 5 Dysfunctions of a team 3 Emotional Intelligence 4 Supply Chain Management 5 Finance 6 Business Planning

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

Aftersales ServicesArabicCommunication EngineeringCommunication SkilesComputer GamesCreating Super ManagerCustomer ServiceDivingEnglishGPSGSMHard WorkerITIT OPERATION MANAGERITILLeaderManagementMicrosoft Office 365MoviesOperation ManagmentOrganizerPMPPlannerPresenterQuality ControlReadingRepair SupervisorSAMSUNG Certified Service EngineerSoftware DevelopmentSupportTECHNICAL SUPPORT AND TRAINING AND QUALITY CONTROL MANAGERTOT ( Train Of The Trainner)Technical SupportTelecommunicationsTime Managment And Supervisory SkilesTravling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office 365

Microsoft Office 365

: Advanced

: High

:

1-3 years

GSM

GSM

: Advanced

: Medium

:

5-7 years

GPS

GPS

: Intermediate

: High

:

5-7 years

Fields of Expertise

Aftersales services

Aftersales services

: Expert

: Extreme - I love it!

:

3-5 years

Technical Support

Technical Support

: Advanced

: Extreme - I love it!

:

5-7 years

Quality Control

Quality Control

: Intermediate

: High

:

3-5 years

Operation Managment

Operation Managment

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Planner, Hard worker, Presenter, Organizer

Online Presence

LINKEDIN.COM/IN/WALEED-MOHAMMED-45106149https://www.facebook.com/wmomar

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