
waleed waheed Ahmed
system administrator - it help desk supp
Haram, Giza, EgyptWork Experience
Data Mangement information communication officerFull Time
African Union
Sep 2006 - Present -18 yrs, 10 months
Kenya , Nairobi
- Job Details: Responsible for the operating system and associated subsystems. Provide Server system-level support operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. Identify alternatives for optimizing computer resources. PRIMARY RESPONSIBILITIES 1. Collect information to analyze and evaluate existing or proposed systems. 2. Research, plan, install, configure, troubleshoot, maintain and upgrade operating systems. 3. Research, plan, install, configure, troubleshoot, maintain and upgrade hardware and software interfaces with the operating system. Analyze and evaluate present or proposed business procedures or problems to define data processing needs. 4. Prepare detailed flow charts and diagrams outlining systems capabilities and processes. 5. Research and recommend hardware and software development, purchase, and use. 6. Troubleshoot and resolve hardware, software, and connectivity problems 7. Select among authorized procedures and seek assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise. 8. Record and maintain hardware and software inventories, site and/or server licensing, and user access and security. 9. Analyze and evaluate they system security and recommend IT security Requirement 10. Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems. 11. Write and maintain system documentation. 12. Conduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with current system. 13. Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
network administratorFull Time
American univesity in cairo
Jan 2003 - Sep 2006 -3 yrs, 8 months
Egypt
- Job Details: Evaluates and resolves user problems; identifies and obtains appropriate resources for the resolution of complex problems; corrects routine problems by making minor repairs to computer equipment and/or entering specialized commands or data into systems; contacts appropriate resources for additional assistance. Research strategic computing needs of users and the organization. Request offers and proposals from vendors and consultants. Instructs computer system users in the use of computer equipment and of computer applications; answers questions and assists in resolving problems regarding the methods and procedures for using computer applications. Coordinates installation of new hardware/software; installs, tests, and monitors the operation of computer hardware and software; configures hardware and software to meet departments’ needs. Evaluates needs for new and revised systems; identifies possible improvements in computer systems; makes recommendations for purchase of new information systems hardware and software; negotiates with vendors for services and products; oversees work of vendors. Administers LANs/WANs; establishes procedures to back up data stored in computers and to maintain efficient operation of LANs/WANs; may serve as department computer access security officer. Provides server support and maintenance; uses various utilities to trouble-shoot, repair, and check configuration of servers. Adapts existing database software, spreadsheets, and other programs to best meet departmental or end user needs. Establishes and maintains Internet and Intranet web sites and web pages; provides technical support in creating content areas; builds on-line forms and connects them to databases; provides technological solutions that can be applied to the ongoing development of a department’s on-line presence; provides technical support for automating traditional processes; translates conceptual Web page designs into HTML or script templates. Maintains various records and documentation for department computer systems; may write straightforward report generation programs or other simple computer code. May serve as leadworker or provide direct or functional supervision over clerical and/or technical staff.
Education
master of science in computer science
belford univestyJan 2007 - Jan 2008 - 1 Year
High School - Thanaweya Amma
shoubra secondary schoolJan 1991
Skills
Languages
English
FluentArabic
Fluent
Training & Certifications
pmp
simple learn·2012mcse
microsoft·2007CCNA
Cisco·2007