Waleed Fathy Kamal

Reservations ManagerFull Time

• Job Details:Responsible for Hotel and Local Reservations and Reservation - Allocate daily tasks to Reservations staff . Review reservation booked daily. Review arrival report daily. Responsible for preparation of occupancy forecast. Responsible for training staff. Responsible for the implementation of policies and procedures. Responsible for recording Company/Travel Agent Rates both in system and correspondence file. Liaise with Sales Department in regards to occupancy, Rates Reservation's Analysis. Identify Top Producing Accounts ensure proper recognition by Reservation staff. Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable. Responsible for various Production reports and supply to each department concerned. Monitoring Telephone Manner and general performance of reservations staff daily. Ensure special handling of repeats guest and very VIP guest. Observes and ensures that proper telephone manners are maintained at all times Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager Follows up tentative bookings and update reservation status Reviews no-show and cancelled reservations and processes charges according to hotel’s policy Review room blocking for Long Stay. Suites and special group request. Supervising of Group Reservations. Maintain cordial relations with commercial clients. Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action. Responsible for work schedule Responsible for maintaining a Neat and Orderly position at all times. Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum revenue in order to meet or exceed the revenue target. Supervising General Job Performance of reservation staff implementing of policies and procedures, responsible and perform any other duties might requested by GM. In general, perform any other duties might requested by GM

Cluster Reservations &Sales ManagerFull Time

• Job Details:Understanding Marketing &Maximizing Revenue. . Achieve an optimum level of occupancy and average room rate to best yield revenue and to ensure budget targets are met. .Maximize room revenue ,and creat additional by utilizing effective up selling techniques. .Understanding the overall market ,including competitors' syrengths and weaknesses ,economic trends ,supply and demand etc.and knows how to sell against them. .Monitoring reservation made in date and same day selling procedures to maximize room revenue and control property occupancy. .Suggest innovative marketing ideas to continue to grow market share. . Execute and support the operational aspects of business booked ,generating rate proposal ,writing contract ,customer ,correspondence ,special offers ,group offers,decrease the release period and increase the allotment as and where directed by the Director of Sales. . Submit the daily ,weekly and monthly reports to Director of Sales and assist him in prepration of the department budget. . Develop sales goals and srategies and ensure alignment with the hotel's strategy. .Review competitive reports to maintain an awareness of the hotels market position.

Reservation ManagerFull Time

• Job Details:Understanding Marketing &Maximizing Revenue. . Achieve an optimum level of occupancy and average room rate to best yield revenue and to ensure budget targets are met. .Maximize room revenue ,and creat additional by utilizing effective up selling techniques. .Understanding the overall market ,including competitors' syrengths and weaknesses ,economic trends ,supply and demand etc.and knows how to sell against them. .Monitoring reservation made in date and same day selling procedures to maximize room revenue and control property occupancy. .Suggest innovative marketing ideas to continue to grow market share. . Execute and support the operational aspects of business booked ,generating rate proposal ,writing contract ,customer ,correspondence ,special offers ,group offers,decrease the release period and increase the allotment as and where directed by the Director of Sales. . Submit the daily ,weekly and monthly reports to Director of Sales and assist him in prepration of the department budget. . Develop sales goals and srategies and ensure alignment with the hotel's strategy. .Review competitive reports to maintain an awareness of the hotels market position.