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Waleed Abdelhakim Mohamed

IT Manager at Phoenix Marketing Group

Maadi, Cairo, Egypt

Work Experience

  • IT ManagerFull Time

    Phoenix Marketing Group

    Sep 2014 - Present -10 yrs, 9 months

    Egypt , Cairo

    • Job Details:Responsible of all of the IT Operations, Budget, and Plans. Evaluate & Monitor all the IT Assets (systems, Devices, etc...) Recruit, train and coach IT staff members, and appraising their performance. Ensure security of data, network access and backup systems Responsible to implement & manage all the IT Projects (ERP, CRM, E-Detailing), and their work performance report
  • Network EngineerFull Time

    Innov8

    Sep 2011 - May 2013 -1 yr, 8 months

    Egypt , Alexandria

    • Job Details:Maintain and Administrate Network Devices ( Firewall, Switches, Voice Routers, and Call Center Manager ) And Monitor & Control all the Network Operations, and Acting as the 2nd Level of Support to the helpdesk Team.
  • IT HelpdeskFull Time

    Mashaweer

    Nov 2010 - Sep 2011 -10 months

    Egypt , Cairo

    • Job Details:Providing the 1st level of support, and Provide the Documentation to the 2nd Level Support Team and I was one of the IT infrastructure & CRM Implementation Team.
  • Education

    • B.Sc in law in law

      Ain Shams University (ASU)

      Jan 2007 - Jan 2012 - 5 yr

    • High School - Thanaweya Amma

      Maadi Secondary School

      Jan 2007 

    Achievements

    Successfully Implemented Four Projects ( ERP System - CRM System - Infrastructure for 2 Companies )

    Skills

    • Project Management
    • ITSM
    • IT-Technical
    • Cisco IP Phone
    • HelpDesk
    • ITIL
    • Agile Methodology

    Languages

    • Arabic

      Fluent
    • English

      Advanced
    • German

      Beginner

    Training & Certifications

    • PMP

      PMI·2019
    • MCSE

      Self·2015
    • MCITP

      self study·2013
    • CCNA

      Cisco·2012
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