WO

waleed oda

Hotel General Manager at New Amanda Hotel

Cairo, Egypt

Work Experience

  • Hotel General Manager

    New Amanda Hotel

    Nov 2024 - Present -10 months

    Egypt

    • Job Details:Oversee daily operations: responsible for managing all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring smooth and efficient daily operations. Staff management & guest satisfaction: hire, train, and supervise staff to deliver excellent guest service. Handle guest feedback and resolve issues to maintain high satisfaction and positive reviews.
  • IT Support Specialist

    Yaru Tech

    Aug 2023 - Oct 2024 -1 yr, 2 months

    Egypt

    • Job Details:Provided on-site technical support to clients by diagnosing and resolving hardware, software, and network issues efficiently. Installed, configured, and maintained computer systems and business applications across multiple company locations. Ensured minimal downtime by responding quickly to service requests and providing user training when needed.
  • Events and Decoration Coordinator

    Kiva International Preschool

    Mar 2022 - Jul 2023 -1 yr, 4 months

    Egypt

    • Job Details:Organized and managed school events including exhibitions and fairs to ensure smooth execution. Designed and decorated classrooms and corridors to create engaging and thematic learning environments. Coordinated with staff and volunteers to prepare materials, assign tasks, and maintain safe, orderly event spaces.
  • CS Agent & Support

    Webhelp

    Feb 2022 - Jan 2021 -1 yr, 1 month

    Egypt

    • Job Details:Provided timely and professional customer support to app users via phone, email, and chat. Assisted with account issues, trip inquiries, payments, and app troubleshooting to ensure user satisfaction. Coordinated with internal teams to resolve complex problems and improve service quality.
  • Skills

    • Microsoft Office
    • Project Management
    • Teamwork
    • organization
    • Communication

    Languages

    • Arabic

      Fluent
    • English

      Advanced
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