WO
waleed oda
Hotel General Manager at New Amanda Hotel
Cairo, EgyptWork Experience
New Amanda Hotel
Nov 2024 - Present -10 months
Egypt
- Job Details:Oversee daily operations: responsible for managing all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring smooth and efficient daily operations. Staff management & guest satisfaction: hire, train, and supervise staff to deliver excellent guest service. Handle guest feedback and resolve issues to maintain high satisfaction and positive reviews.
Yaru Tech
Aug 2023 - Oct 2024 -1 yr, 2 months
Egypt
- Job Details:Provided on-site technical support to clients by diagnosing and resolving hardware, software, and network issues efficiently. Installed, configured, and maintained computer systems and business applications across multiple company locations. Ensured minimal downtime by responding quickly to service requests and providing user training when needed.
Events and Decoration Coordinator
Kiva International Preschool
Mar 2022 - Jul 2023 -1 yr, 4 months
Egypt
- Job Details:Organized and managed school events including exhibitions and fairs to ensure smooth execution. Designed and decorated classrooms and corridors to create engaging and thematic learning environments. Coordinated with staff and volunteers to prepare materials, assign tasks, and maintain safe, orderly event spaces.
Webhelp
Feb 2022 - Jan 2021 -1 yr, 1 month
Egypt
- Job Details:Provided timely and professional customer support to app users via phone, email, and chat. Assisted with account issues, trip inquiries, payments, and app troubleshooting to ensure user satisfaction. Coordinated with internal teams to resolve complex problems and improve service quality.
Languages
Arabic
FluentEnglish
Advanced