waleed heshmat mohamed

customer service Full Time

• Job Details:deal directly with customers either by telephone, electronically respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries provide pricing and delivery information perform customer verifications set up new customer accounts process orders, forms, applications and requests direct requests and unresolved issues to the designated resource manage customers' accounts keep records of customer interactions and transactions record details of inquiries, comments and complaints

ticketing aviation clerkFull Time

room attendantFull Time

• Job Details:Enters and prepares the room for cleaning. Makes bed. Dusts the room and furniture. Replenishes guestroom and bath supplies. Cleans the bathroom. Cleans the closet. Vacuums and racks the carpet. Checks and secures the rooms. Replenish amenities according to the operational standards. Deliver and retrieve items on loan to guests e.g. iron and ironing boards Ensure security of guest rooms and privacy of guests Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required Cleans guest bathroom/bed room/floor corridor. Responsible for replenishment of guest complimentory water. Responsible for the cleanliness and maintance of his work area. Responsible for the Hotel property in the work area. Attends to guest calls, guest requests /guest complaints in the area assigned to him. Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement. Responsible for following the standard operating procedures. Resonsible for achiving and exeeding the guest satisfaction score.