waleed baljoon

Hajj and Umrah Operation Specialist

• Job Details:Supervise the charter flight operations for hajj and umrah services, ensuring all logistical aspects are executed seamlessly from takeoff to landing. Established and maintained relationships with customers, vendors, and suppliers. Collaborate with operational teams to schedule flights, monitor flight statuses, and address any delays or operational issues during peak travel seasons. Assist in managing and executing projects related to hajj and umrah operations, including coordinating with ground services, catering, and transportation providers to ensure smooth pilgrim movement and operational efficiency. Attend meetings with the ministry of hajj and umrah, general authority of civil aviation (gaca), and jeddah airports to ensure compliance with regulations and facilitate smooth coordination between airline operations and government bodies. Participate in contract negotiations with service providers, including ground handlers, catering services, and third-party vendors specific to hajj and umrah flight services. Build and maintain strong relationships with domestic and international agents and tour operators to ensure optimal flight bookings and client satisfaction. Represent the airline at international exhibitions and conferences related to hajj and umrah services to explore partnership opportunities and keep the airline updated with the latest industry trends. Attend meetings with foreign agents, potential clients, and stakeholders to discuss operational plans, capacity needs, and special requests related to hajj and umrah flights. Provide clear communication and support to agents, ensuring that all operational queries are addressed promptly. Work closely with the customer service team to ensure that pilgrims and umrah passengers receive the highest level of service throughout their journey, addressing any complaints or disruptions with urgency and professionalism. Develop reports and presentations on the performance of hajj and umrah flights, providing feedback on areas for improvement and successful outcomes to senior management. Contribute to the planning of future hajj and umrah seasons by analyzing trends, capacity requirements, and operational constraints.

Corporate Travel Officer

• Job Details:Responded promptly to travel agencies and corporates inquiries or complaints. Communicated concerns and information to supervisor for remediation and support. Enforced corporate policies and procedures while ensuring compliance with applicable laws and regulations. Managed emergency situations calmly by coordinating resources effectively. Assist CX manager with all new projects and day to day duties. Collaborate with the sales team to define sales targets, quotas and territories based on market analysis and business objectives. Collect, analyze and interpret sales data to identify trends, patterns, and opportunities for sales growth.

Customer Experience Officer

• Job Details:Engage with customers on social channels using 'flyadeal voice', identify opportunities to 'surprise and delight', identify influencers for follow up by marketing team. Work with colleagues across the business to resolve complaints and refine and improve the overall customer journey. Use Zendesk software to process day tickets and resolve all passenger issues and requests. Maintain a thorough knowledge of all flyadeal products, services, systems and marketing campaigns, providing accurate information and responses to customers at all times. Communicate effectively with all members of the business in line with the company's culture guidelines.