Waleed Samir Badawy
Technical Support Agent
Haram, Giza, EgyptWork Experience
Technical Support AgentFull Time
Uber
Dec 2018 - Sep 2020 -1 yr, 9 months
Egypt , Cairo
- Job Details:Handling restaurants issues in the middle east.
Technical Support AgentFull Time
Teleperformance
Nov 2017 - Dec 2018 -1 yr, 1 month
Egypt , Cairo
- Job Details:My job is to coach and support agents whenever they need, this was 80% of my job. In addition handling all requests coming from the client and to take action with agents when error happens from our end. This beside doing attendence, DPR, setting my daily plan, sending reports to my managers and review agents work.
FounderFull Time
AWK travel
May 2017 - Nov 2017 -6 months
Egypt , Giza
- Job Details:Owner and founder of telesales hotel accommodations agancy.
Operations SupervisorFull Time
Optimus travel international
Oct 2016 - May 2017 -7 months
Egypt , Cairo
- Job Details:I was managing a team to deliver the required materials to sales team, such as: Hotels pricing list Generating new leads on a daily basis. Generating new opportunities. Dealing with vendors in case of any price conflict. Checking if we have any late payments for our vendors.
Education
BA in MARKETING AND INTERNATIONAL BUSINESS
Modern Sciences and Arts University (MSA)Jan 2008 - Jan 2013 - 5 yr
High School - American diploma
Valley American SchoolJan 2007
Activities
AGENT OF CHANGE at DANCE 4 LIFE
Student Activity
Jan 2008 - Jan 2009 -1 yr
Languages
Arabic
AdvancedEnglish
AdvancedItalian
Beginner