WB

Waleed Ali Basiouny

Sales and Support Professional ( in Italian ) at Jobs Global

6th of October, Giza, Egypt

Work Experience

  • Sales and Support Professional ( in Italian )Full Time

    Jobs Global

    Jun 2011 - Present -14 yrs

    Egypt , Cairo

    • Job Details:Main activities and responsibilities: ▪ Hotels' reservation ▪ Customers' Support ( cancel, modify or confirm reservation )

  • Technical Support ( in Italian )Full Time

    Xceed Contact Centre

    Jun 2010 - Dec 2010 -6 months

    • Job Details:Main activities and responsibilities: ▪ Technical Support for Xbox Device Game.. ▪ Resolving Customer's technical problems regarding the Xbox Game. ▪ Provide customers with high service to achieve customer satisfaction.

  • Tour Leader ( Italian )Full Time

    A Travel

    Jan 2008 - Jun 2011 -3 yrs, 5 months

    Egypt , Cairo

    • Job Details:Main activities and responsibilities: ▪ Accompanying of the arrival groups from the airport to the hotel ▪ Guide the guests during excursion in Egypt ▪ Provide guests with information about Egyptian traditions and how the Egyptian people live

  • Tour Leader ( Italian )Full Time

    Special Travel Service

    Apr 2004 - Apr 2008 -4 yrs

    • Job Details:Main activities and responsibilities: ▪ Accompanying of the arrival groups from the airport to the hotel ▪ Guide the guests during excursion in Egypt ▪ Provide guests with information about Egyptian traditions and how the Egyptian people live

    • Education

    • Faculty of Languages " Al-Alsun ", Ain Shams University, Cairo, Egypt in Italian Department

      Ain Shams University (ASU)

      Jan 1999 - Jan 2003 - 4 yr

    Achievements

    ▪ Excellent Communication soft skills gained through my experience as Italian Customer Service Agent. Excellent Communication soft skills gained through my experience as Italian Customer Service Agent. ▪ Doing good relationship with different people through my experience as a receptionist. ▪ Having good manner in resolving prob ▪ Doing good relationship with different people through my experience as a receptionist. ▪ Having good manner in resolving problems and providing suitable solutions gained through my experience as a technical support Professional. ▪ Having the ability to interact with most nationals gained my experience as a receptionist and customer service agent.

    Skills

    • Communication
    • Sales
    • Problem Solving
    • Leadership
    • Time Management
    • Self-motivation.
    • Decision Making.

    Languages

    • Italian

      Fluent

    • Arabic

      Fluent

    • English

      Advanced

    Training & Certifications

    • Amadeus

      Concentrix·2019

    • Communication Soft Skills Training at Stream Global Service, 6th of October, Cairo, Egypt.

      Communication Soft Skills Training·2014

    • M-Office

      M-Office·2014

    • Communication Soft Skills Training

      Stream Global Service, 6th of October, Cairo, Egypt.·2014
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