Waleed Ahmed

Assistant Manager

• Job Details:Coordinate meetings and internal communications. Lead employee performance reviews and training initiatives. Develop client relationships and handle escalations. Support recruitment, onboarding, and offboarding processes. Drive workplace efficiency and ensure departmental KPIs are met. Act as acting GM when required; manage operations, budget, and POS troubleshooting. Promote a culture of inclusivity, respect, and continuous improvement.

Senior Relationship Officer – Direct Sales (Multi-Product)

• Job Details:Managed and expanded client portfolios through strategic product presentations. Developed and executed sales action plans and projections. Conducted follow-ups on leads and referrals to boost conversions. Delivered training to junior sales staff and coordinated marketing events. Ensured compliance in documentation and collections. Resolved customer concerns and maintained service quality.

Senior Relationship Officer – Personal Finance Department

• Job Details:Built strong customer relationships and resolved complex client issues. Communicated financial product offerings and new opportunities. Delivered tailored action plans to achieve sales targets. Maintained a pipeline of leads and managed client documentation.