profile-img

Walaa Ahmed Zaki

Customer Service Representative at NOOR ISP

Haram, Giza, Egypt

Work Experience

  • Customer Service RepresentativeFull Time

    NOOR ISP

    May 2015 - Present -10 yrs, 1 month

    Egypt

    • Job Details:Provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.

  • Customer Service (Outbound)Full Time

    Xceed

    May 2008 - May 2015 -7 yrs

    Egypt , Cairo

    • Call centre TraineeFull Time

      Mobinil

      Jun 2007 - May 2008 -11 months

      Egypt , Cairo

      • Job Details:Training as a call centre representative at customer service department

      • Education

      • Bachelor of Law in Law

        Cairo University (CU)

        Jan 2002 - Jan 2006 - 4 yr

      • High School - Thanaweya Amma

        Orman Secondary School

        Jan 2002 

      Skills

      • Customer Service
      • Middle management

      Languages

      • Arabic

        Fluent

      • English

        Advanced

      Training & Certifications

      • Being a Better Introvert

        Self Study·2016

      • Improving Your Presentation Skills

        Self Study·2016

      • BBSA' summer campaign

        Westwood·2007

      • (HRMC) Human Resources Management Certificate

        2007

      • (CAME) Centreof Accounting and Managerial Experience

        2007

      • Basic Business Skills Acquisition (BBSA)

        2007
      Share this Profile