Basic Info

Walaa Naseem

12 years

Cairo, Egypt

Bachelor's Degree

Senior Management

Work Experience

CEO&CFO; Senior Assistant at UECC

Experience Details

CEO&CFO; Senior Assistant

Business Development, Administration, Creative/Design/Art

Experienced (Non-Manager)

 Managed the CFO’s calendar on a day to day basis and keep the CFO up to date on any changes and or additions.
 Tracking of Financial statistics and pulling together graphs and reports with this data.
 Assist the CFO with any additional reporting requirements, creation of spreadsheets and tracking data from various team members across the company.
 Prepares routine and advanced correspondence including letters and memorandum.
 Take the CFO’s phone calls and messages and proceed accordingly.
 Maintain the organization of the corporate files.
 Prepare expense reimbursement requests.
 Assist in preparing materials for operational reports and presentations with administrative support in typing, faxing and copying.
 Assist the CFO by providing administrative support, coordination, and other associated tasks to reach desired outcomes.
 Other duties as assigned.


Company Details

UECC

cairo, giza, Egypt

101-500 employees

Construction - Industrial Facilities and Infrastructure, Construction - Residential & Commercial/Office, Consumer Services

N/A

Sep 2013 to Sep 2016 (3 years)
General Manager Assistant at EICTCS

Experience Details

General Manager Assistant

Administration

Experienced (Non-Manager)

o Organizes and supervises all of the administrative and performs activities that facilitate the smooth running of an office.
o Reports to the G.M.
o Meets and greets clients and visitors of G.M.
o Answer telephones and handle in appropriate manner.
o Deals with posts and emails.
o Maintain hard copy and electronic filing system to create and modify documents using Microsoft Office.
o Design filing systems and Ensure that they are maintained and up to date.
o Prepares time sheets.
o Maintains and distributes staff weekly schedules.
o Plans and implements office systems, layout and equipment procurement.
o Organize office operations and procedures.
o Liaises with other agencies, organizations and group.
o Updates organizational memberships
o Setups and coordinates meetings and conferences.
o Deals with a wide range of human resource issues.


Company Details

EICTCS

Cairo, Egypt

1-10 employees

Translation and Localization

N/A

Jul 2010 to Aug 2013 (3 years 1 month)
Marketing & Sales Director Assistant at Prosylab

Experience Details

Marketing & Sales Director Assistant

Operations/Management

Experienced (Non-Manager)

o Maintaining and developing relationships with existing customers via meetings, telephone calls and Email.
o Develop and maintain a customer database.
o Generate and qualify leads.
o Source and develop client referrals.
o Prepare sales action plans and schedules.
o Develop and maintain sales and promotional materials.
o Plan and conduct direct marketing activities.
o Make sales calls to new and existing clients.
o Develop and make presentations of company products and services to current and potential clients.
o Develop sales proposals.
o Present sales contracts.
o Maintain sales activity records and reports.
o Respond to sales inquiries and concerns by phone, electronically or in person.
o Ensure customer service satisfaction and good client relationships.
o Follow up on sales activity.
o Quality checks on product and service delivery.
o Monitor and report on sales activities and follow up for management.
o Conduct market research and surveys.
o Participate in sales events.
o Monitor competitors, market conditions and product development.


Company Details

Prosylab

Cairo, Egypt

101-500 employees

Information Technology Services

http://www.prosylab.com/

Jun 2009 to Jun 2010 (1 year)
Vice-President Assistant & Customer Service Director at SNS

Experience Details

Vice-President Assistant & Customer Service Director

Customer Service/Support

Manager

o Providing help and advice to customers.
o Communicating courteously with customers by telephone, email, letter and face to face.
o Following up delivery of certificates to our clients by follows it up with our mailing agency.
o Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
o Handling customer complaints or any major incidents, delaying with handling the problem by any department
o Issuing refunds or compensation to customers.
o Keeping accurate record s of discussions or correspondence with customers;
o Repairing daily and weekly of analyzing statistics, other data reports of the issuance and delivering cycle process.
o Producing written information for customers such like who mane certificate are issued, who mine problems we have received from the certificate users.
o Writing reports analyzing the customer service about the problems we have and who we solve it.
o Visiting customers to provide a one-to-one service.
o Developing feedback or complaints procedures for customers to use it by the policies standards.
o Meeting with other managers to discuss possible improvements to customer service.
o Assisting IT developing team to developing e-certificate issuance process by remarking on process needs.
o Following up delivery of certificates to our clients by follows it up with our mailing agency.
o Providing the vice president with daily and weekly reports of the issuance cycle process.
o Responsible of filing client hard and soft Data.
o Performing other related tasks as assigned.


Company Details

SNS

Cairo, Egypt

51-100 employees

Information Technology Services

http://www.snsegypt.com/

May 2006 to Jun 2009 (3 years 1 month)

Education

Bachelor's Degree in Law

Education Details

Bachelor's Degree

Law

Cairo University, Egypt

C / Good / 65 - 75%

Law

N/A

Cairo University
1996 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Yousef Gad Allah

Egypt

1996

C / Good / 65 - 75%

N/A

Yousef Gad Allah
1996

Training and Courses

Training/Course Details

Internee for Mirage Brokerage Company

Jan 2012

Mirage Brokerage Company

Internee for Mirage Brokerage Company acting as Branch assistant manager. 2012

Training/Course Details

Small Business Administration

Jun 2011

Emak Academy

- Attending Emak Academy Small Business Administration three months scholarship. 2011

Training/Course Details

Basics of Financial Technical Analysis course.

Oct 2009

NDP

- Basics of Financial Technical Analysis course. 2009

Training/Course Details

ISO 27001 – 2005 course.

Jul 2008

SNS

- Attended ISO 27001 – 2005 course. 2008

Training/Course Details

Protocol and Ceremonies course.

Jun 2006

Akhbar EL Yom Academy

- Attended Akhbar EL Yom Protocol and Ceremonies course. 2006

Training/Course Details

ICDL courses

Apr 2012

FOSTA Academy

- ICDL courses. 2002

This profile is fresh!
Last update was today

Jobseeker photo

Profile Skills and Keywords

Acounting AnalysesAdministerationAdministrationArabicBasics Of Financial Technical Analysis Course.BusinessBusiness ManagementCEO&CFO; Senior AssistantCFO AssistingConstruction - Industrial Facilities And InfrastructureConstruction - Residential & CommercialConsumer ServicesCreativeCustomer ServiceCustomer ServicesDesignEnglishEvents CoordinationGeneral Manager AssistantHard WorkerICDL CoursesISO 27001 2005 Course.Information Technology ServicesInitiativeInteractiveInternee For Mirage Brokerage CompanyInternetLawLeaderListening To MusicManagementMarketingMarketing & Sales Director AssistantMicrosoft OfficeMicrosoft PowerPointOfficeProblem SolverProtocol And Ceremonies Course.ReadingSmall Business AdministrationSupportTranslation And LocalizationVice-President Assistant & Customer Service Director

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Events Coordination

Events Coordination

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Services

Customer Services

: Expert

: Extreme - I love it!

:

5-7 years

CFO Assisting

CFO Assisting

: Expert

: Extreme - I love it!

:

1-3 years

Administeration

Administeration

: Advanced

: High

:

5-7 years

Business Management

Business Management

: Advanced

: Extreme - I love it!

:

3-5 years

Marketing

Marketing

: Intermediate

: High

:

3-5 years

Acounting Analyses

Acounting Analyses

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Hard worker, Initiative, Problem Solver, Interactive

Online Presence

https://www.linkedin.com/profile/view?id=97274884&trk=nav_responsive_tab_profilehttps://www.facebook.com/Walaa.Naseem?ref=tn_tnmn

Like Walaa`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Walaa's full profile and find more great talent and professionals to join your team.