Walaa Kamal

IT Technical Support Specialist

DU Telecom

Aug 2022 - May 2023 -9 months

United Arab Emirates

Job Details:Provide technical support and troubleshooting for hardware, software, and network issues. Respond to and resolve support tickets in a timely manner. Assist with the installation, configuration, and maintenance of IT equipment. Conduct regular system updates and backups. Train end-users on software and hardware functionalities. Document technical issues and solutions for future reference.

Huawei

Aug 2021 - Mar 2022 -7 months

Sudan

Job Details:Conducted in-depth investigations into malicious phishing emails, domains, and IP addresses. Monitored and analyzed security events, utilizing tools such as IBM QRadar, SentinelOne EDR, and Secureworks XDR, to identify intrusions and malicious activities. Investigated cases involving impersonation on domains, mobile apps, and social media profiles using digital shadows. Initiated and authored comprehensive security advisory reports to clients. Collected data and context necessary to initiate level 2 escalation. Worked closely with level 2 & incident response team towards the continuous improvement of the service.