WA
Walaa Ahmed
Government Relations Executive & Customer Service Supervisor
Alexandria, EgyptWork Experience
Government Relations Executive & Customer Service SupervisorFull Time
HI SANDY REAL STATE L.L.C.
Apr 2022 - Dec 2023 -1 yr, 8 months
United Arab Emirates , Dubai
- Job Details:• Responsible for all applications of visas and cancellations and deal directly with immigration department for visa matters for team members, management and their families. • Arrange a daily follow up with all government and Semi Government organizations via emails, calls and scheduled regular and frequent visits in order to boost the collection. • Supervise the daily operations of the customer service department. • Setting customer service goals for team members and helping them reach those goals. • Interact with customers and handling customer queries and complaints in a timely manner. • Maintain relationships with profitable customers. • Make weekly and monthly reports and surveys.
GCC Government Relations, Admin & HR ExecutiveFull Time
Gulf Marketing Group
Feb 2015 - Mar 2022 -7 yrs, 1 month
United Arab Emirates , Dubai
- Job Details:• Provide Govt. Relations support services include liaising with governmental departments including Municipalities, Health Authorities MOH/DHA, Dubai Electricity and Water Authority (DEWA), Civil Defense Authority, Chamber of Commerce & Industry, Economic Departments, Police Stations, Ministries, Consulates, Free Zones Authorities, any other Government or regulatory authority to facilitate the governmental and administration work requirements. • Process and renew police permits, night work permission, sale permission, events permissions, and promotions permissions, follow up with the governmental authorities for all update of regulations and changes in procedures. • Liaise with officers & HR team for handling all new work visas and permits for all employees and dependents as well as cancellation of visas and monitoring visa status. • Providing support for renewal and issuance of trade Licenses follow-up official approvals and permits, to prevent unnecessary violations. • Well knowledge of Recruitment Process, HR and Managerial roles and responsibilities. • Build effective relationships and networks with the government authorities to ensure speedy processing of formalities. • Perform general administrative tasks including filing, data entry, and managing correspondence. • Handle phone calls, emails, and other communications.
Education
Bachelor's Degree in Accounting
Faculty of commerce -Jan 2003
Languages
Arabic
FluentEnglish
Fluent